Information Systems Support Specialist 2.6 2.6 out of 5 stars

Dripping Springs, TX Location:

HHS Home Office Pay Rate:

Salary - Salary Plan, 60,000.00

USD Annual Scheduled Shift:

Job Description Responsibilities Remote Work Schedule :

4 office / 1 remote. We offer 1 work from home day after meeting minimum training requirements." Are you ready to take your technical skills and positive, customer service philosophy to the next level? We are a progressive, forward-thinking support and implementation department which leverages cutting edge SaaS applications to help our users solve problems efficiently and effectively. We use Google Workplace, Salesforce, Concur, Workday, and a variety of other cloud products and services. We are interested in finding career-oriented individuals who want to find a long term home to grow their skills, income, & experience in a fast-paced but fun working environment. We are located in Dripping Springs in our recently constructed 50,000+ square foot home office campus on 125+ acres of Texas hill country.

Key Responsibilities:

Provide technical support to end-users in call center help desk or PC repair environments, addressing hardware, software, and network-related issues. Troubleshoot and resolve issues with Windows 10, macOS, Android, iOS, printers, wireless routers, network security, and VPNs. Deliver exceptional customer service through clear and effective communication over the phone and via remote desktop solutions. Collaborate with team members and follow directives, working efficiently with minimal supervision. Continuously enhance technical knowledge and problem-solving skills to provide optimal support solutions.

Qualifications:

At least 3 years of experience working successfully with end-users in a call center help desk or PC repair environment Proficiency in troubleshooting and supporting: Windows 10 Mac OS Android IOS Printers Wireless Routers Network Security VPN Ability to provide effective support over the phone and via remote desktop solutions like LogMeIn Strong multi-tasking skills Excellent work ethic Exceptional communication skills Ability to follow directives and work effectively with limited supervision What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee assistance program (EAP) Employee resource groups (ERGs) Career development and ongoing training Important to Know Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.