IT Support Specialist 3.5 3.5 out of 5 stars Holland, MI 49423 GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

GreenMark offers the following benefits:

Excellent health benefit package begins 1st day Paid Holidays Paid Time Off 401k with company match Company provided uniforms First shift work schedule Career stability Team bonuses Company paid training

Training and Growth:

GreenMark prides itself on exceeding John Deere's yearly training goals. Our teams are provided with top-notch training and are the best in the industry. Training is conducted either online, in person or at a John Deere training facility. If you want to be one of the industry's best, it's time to come to a company that wants you to be the best!

Wage:

$30 - $35/hour

Role:

On-site, in person. We are seeking a task-focused IT Helpdesk Specialist with a product-oriented mindset and exceptional communication and organizational skills. This role is a critical part of delivering IT services as a high-quality product to end-users. You will support interactions from start to finish, ensuring that every issue is resolved with professionalism resulting in user satisfaction.

Key Responsibilities:

Function as the front line for IT support, ensuring all interactions are treated as part of a product experience for users. Troubleshoot, investigate, analyze, and resolve complex hardware, software, peripheral equipment and proprietary software, and network issues. Maintain clear and consistent communication with end-users, setting expectations and follow through on updates and resolutions, as part of a user-focused service. Document support interactions in the helpdesk system, viewing each ticket as a part of the IT service product delivery. Collaborate on IT projects with the mindset of creating and iterating on a product for internal stakeholders. Analyze and diagnose recurring issues to identify opportunities for improving services. Proactively follow-up, ensuring that every user interaction contributes to a positive perception of IT services. Adhere to corporate and IT department policies.

Required Skills and Qualifications:

HS Diploma or Equivalent 2-4 years of demonstrated experience in an IT support role. Strong technical background and excellent problem-solving skillset. Excellent analytical, problem-solving, customer service and communication (written and verbal) skills. A product-oriented mindset with a passion for delivering exceptional end-user experiences. Proficiency in troubleshooting Microsoft Windows & Office Suite including Teams and SharePoint. Familiarity with Active Directory, networking basics, and remote support tools. Ability to manage tasks systematically and meet deadlines with a focus on quality delivery. Preferred Qualifications Previous experience in IT support role with a ticketing system like ServiceNow, Zendesk, or Jira, use of remote desktop support tools, administration, and user satisfaction metrics. Experience in CDK, Dealership Management Systems, or John Deere Applications a plus. Relevant certifications such as Comp

TIA A+, ITIL

Foundation, or similar a plus. Why Join Us? Be part of a forward-thinking IT team that views support as a product. You'll help shape our user experience and contribute to a culture of continuous improvement. We provide growth opportunities, a collaborative environment, and tools to turn IT services into exceptional facilitator of business. #GM