IT Desktop Technician

Category:

Service Desk / End User Services Main location: United States, Tennessee, Nashville

Position ID:

J0525-0012

Employment Type:

Full Time

Position Description:

This is a rare opportunity to join a fast-growing team of technicians supporting customers on-site. You will join the United States Global Technology Operations (US GTO) team that supports and maintains information technologies and processes to meet the needs of our customers on-site. The position provides support to end-users on a variety of software and technical-related issues and escalates support requests as necessary. The successful candidate will have at least two years of hands-on experience in the support of a multi-user hybrid Windows/Mac environment. You must be able to collaborate with a variety of technical and management disciplines, including infrastructure and security architecture, security operations, application development, project managers, product owners, and others. This position is located in our Nashville, TN office. Your future duties and responsibilities:

• Support workstation, mobile, and remote environments.
• Perform Service Desk duties, which are heavily focused on personal interaction coupled with exceptional customer service.
• Troubleshoot and provide timely resolution for hardware and software issues.
• Assist in service desk process flow, including incident, request, and problem escalation and follow through.
• Assist and work with the Network & Systems Operations team in daily duties that impact staff.
• Lead conference IT support at remote locations.
• Remotely support teleworkers, international employees, traveling staff, and field workers.
• Assist in maintenance of Active Directory, Intune/MECM, CRM, Call Systems and other tools regularly used by the Service Desk and network and system operations team.
• Research and evaluate new products.
• Provide A/V support for conference rooms.
• Perform other duties as needed. Required qualifications to be successful in this role:
• High school diploma.
• At least one year of hands-on experience in the support of multi-user hybrid Windows/Mac environment.
• Working knowledge of common software and OS packages including Office365, Windows 10 - 11, and MacOS.
• Working knowledge of ITIL-based ticketing systems, Active Directory, basic networking concepts, and collaboration tools.
• Ability to research hardware and software issues.
• Excellent verbal, written, and interpersonal skills.
• Superb customer service skills.
• Ability to multitask in a fast-paced environment. Preferred Qualifications
• Associates degree
• Hands-on experience with Microsoft Defender CGI anticipates accepting applications for this position through June 30, 2025.

"CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $44,900 - 74,100." Benefits CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation including profit participation program
• Comprehensive medical, dental, and vision benefits
• Basic life and accidental death & dismemberment insurance
• Matching contributions through 401(k) plan, and CGI share purchase plan
• Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
• 8 paid holidays per year
• At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires )
• Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• Paid jury duty leave, up to time summoned
• Learning opportunities and tuition assistance
• Wellness and well-being programs For detailed information about our benefits offerings visit Benefits | CGI Careers Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

Skills:

Analytical Thinking Asset Management What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliancecgi. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. s for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations. Applicants have rights under

Federal Employment Laws:

EPPA FMLA

Know Your Rights:

Workplace Discrimination is Illegal Pay Transparency Statement Policy CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliancecgi. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. s for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! to be directed to our site that is dedicated to veterans and transitioning service members. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.