POSITION SUMMARY

IT Support Specialist will be responsible for overseeing the IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT Support Specialist will have an immediate impact on the efficiency of our operations and overall growth.

ESSENTIAL JOB FUNCTIONS

Helpdesk & Computer Support

• Configure and deploy workstations
• Install software and updates.
• Connect & configure printers, monitors, and other office equipment.
• Troubleshoot hardware and software issues for end-user devices.
• Provide mobile device support, including setup, configuration and troubleshooting.
• Conduct monthly, quarterly, and annual systems audits, maintenance, and updates. Local & Remote Support
• Provide support to local and remote sites and employees by using the Help Desk ticketing system.
• Use remote support tolls to diagnose and address technical issues.
• Ensure timely resolution of support tickets and maintain detailed documentation. Office 365 Administration
• Manage & support Office 365 user accounts, licenses, and permissions.
• Support applications in Office 365 such as Outlook, Teams, One Drive and SharePoint.
• Assist users with Office 365 related issues and provide documented.
• Must obtain Office 365 certification within a year. Project Assistance
• Support additional projects as needed.
• Participate in IT project planning and implementation, including system upgrades and migrations.
• Ensure that internal audits are performed Ability to keep up with technical innovations and trends in IT Support.

Perform other related duties as required.

SKILL REQUIREMENTS

• Familiarity with endpoint management tools and practices.
• Ability to work independently with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Office 365 administration and support.
• Knowledge of network protocols and troubleshooting.
• Experience with remote support tools and practices.
• Strong problem-solving skills and ability to handle high-pressure situations.
• Commitment to continuous learning and professional development.
• Commitment to a safety culture where safety is the first consideration before starting any task.
• Strong knowledge and understanding of manufacturing techniques, processes and procedures.
• Effective oral and written communication skills both up and down throughout the company.
• Solid analytical and strategic planning skills.
• Proficient in problem analysis and resolution.
• Strong team builder and player.

QUALIFICATIONS

• Preferred certificates such as Comp TIA A+, Network+, or Microsoft 365

Certified:

Modern Desktop Administrator Associate, or equivalent experience.

• Experience with cloud-based services and virtualization technologies.
• Manufacturing experience.

WORK ENVIRONMENT

• The performance of this position will require exposure to manufacturing areas that require the use of personal protective equipment such as safety glasses, hearing protection, steel toe shoes and other mandatory safety equipment.
• For the most part, ambient temperatures with typical plant lighting and manufacturing equipment are present throughout the facility.

PHYSICAL DEMANDS

• Sitting, climbing, or standing as needed.
• Walking primarily on a level surface for periodic periods throughout the day.
• Reaching, pushing, pulling, or sitting as required within limits set by the client.

SAFETY AND POLICY PRACTICES

Each employee must be knowledgeable of standard safety policies and procedures and adhere to the same while supporting the goals and objectives of the organization and recognizing the Company's need to achieve its business objectives. Each employee is responsible for complying with company hazardous waste disposal procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AFFIRMATIVE ACTION

All terms and conditions of employment will be administered without regard to an individual's sex, gender identity, sexual orientation, race, color, religious creed, notional origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.