Automotive Service Advisor Abacus Service Corporation Auburn Hills, MI Position Summary:

Job Title:

Service Advisor Duration:

Long Term Contract Location:

Auburn Hills, MI 48326

Description:

As a Service Advisor, you will be the primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians.

Key Responsibilities:

•

Customer Interaction:

Greet customers and listen to and capture their concerns about their vehicles.

Assessment:

Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSU's to service appointments.

Repair Orders:

Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.

Coordination:

Work closely with technicians to ensure repairs are completed accurately and timely.

Communication:

Explain technical automotive information to customers in understandable terms.

Follow-Up:

Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.

Customer Satisfaction:

Handle customer complaints professionally and resolve issues where possible.

Knowledge Update:

Stay updated with the latest automotive technologies and best practices. Responsible for dispatch of vehicles to Technicians for repair. Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles.

Requirements:

High school diploma or equivalent. Previous experience in a customer service role, preferably in the automotive industry. Basic knowledge of automotive systems and repair processes. Strong organizational and multitasking abilities. Valid driver's license.

Customer Service:

Excellent communication and interpersonal skills to interact effectively with customers.

Technical Knowledge:

Strong understanding of automotive systems and repair processes.

Problem-Solving:

Ability to diagnose and resolve customer concerns efficiently. Attention to

Detail:

Ensure all repair orders and documentation are accurate.

Time Management:

Efficiently manage time to handle multiple customer requests and service orders.

Physical Requirements:

Ability to work in various positions, including standing, walking, and sitting for extended periods. Occasionally lift and carry items weighing up to 25 pounds.

Job Types:

Contract, Temporary Pay:

$30.00 - $35.00 per hour Expected hours: 40 per week

Shift:

8 hour shift Day shift

Work Days:

Monday to

Friday Experience:

Automotive repair: 3 years (Required) Automotive service: 3 years (Required) Customer service: 3 years (Required)

Work Location:

In person