Desktop Support i2vision Richmond, VA 23224 Job Overview As a Desktop Support Technician, you will be responsible for providing technical assistance and support to company employees for desktop systems, software, and hardware. You will play a crucial role in ensuring the smooth operation of the organization's IT infrastructure. Duties Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual. Providing additional resources, as needed, during Critical Situations. Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location. Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers). Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents. Identifying solutions that minimize the need to Escalate to Deskside Services (e.g., additional Authorized End User training, Self-Help support opportunities, self-healing opportunities, automation scripts, RCA). Qualifications Need to have 5+ years of experience and knowledge in Troubleshooting softwares, printer, projectors, and issues over remote and over call support to customers. Experience and knowledge in Troubleshooting laptop, desktop, and printer hardware issues. Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues. Provide End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels. Support the installation, troubleshooting and maintenance of software and hardware in the Warehouse centers, Printer, scanners, and other specialized systems High level understanding of the

Networking Concepts Job Type:

Contract Pay:

$30.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift

Experience:

Desktop support: 7 years (Required)

Location:

Richmond, VA 23224 (Required)

Work Location:

In person