REPORTING RELATIONSHIPS/SUPERVISORY

RESPONSIBILITIESReports to the Mission Control Center Supervisor. Coordinates with the ServiceNow - Oversightteam as well as other ServiceNow stakeholders.

POSITION SUMMARY

Responsible for the management and upkeep of the ServiceNow platform. Completes upgrades,implementations, and customizations to the platform as necessary while following ServiceNowbest practices to maintain the integrity of the platform. Takes part in weekly Change and ProblemManagement processes/meetings as needed.

ACCOUNTABILITIES

•All duties listed below are essential unless noted otherwise•1. Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap.2. Develop, test, and implement new capabilities on the ServiceNow platform.3. Assist with ServiceNow upgrades, determining actions for skipped changes, and create/runtests.4. Application integrations using APIs, web services, scripts, transform maps, etc.5. Assists end users by informing/educating them on proper use of ServiceNow.6. Create and maintain comprehensive technical documentation, including systemconfigurations, workflows, and customizations.7. Takes part in on call rotation for 24/7 coverage.8. Attends regular customer and team department meetings as scheduled.9. Maintains current knowledge of ServiceNow products/best practices.10. Other duties as assigned. This position can be worked remote.

REQUIRED QUALIFICATIONS

Education:

High School DiplomaSkills:

General familiarity with ServiceNow platform, JavaScript familiarity. Familiarity with generalrelational database concepts. Knowledge of system analysis, design, and support in addition tovarious network, communication, and system platforms. Task management and problem-solvingskills expected. Excellent interpersonal and communication skills for effective collaboration withmanagement, co-workers, and stakeholders. Must be able to understand directions, communicateand respond to inquires; requires effective self-motivation and interpersonal skills. Must be able toinput and retrieve information from computer.

Years of Experience:

0-2 years of experience.

License:

N/ACertification:

N/A PREFERRED QUALIFICATIONS

Education:

Experience in information technology or related field.

Skills:

Advanced knowledge of JavaScript/GlideScript. Familiarity with

ITSM/ITIL/ITOM

processesand best practices, particularly with Problem Management, Change Management, Service Catalog,and the overall administration of these modules. Familiarity with CMDB and CSDM. Experiencewith Workflow Editor, Flow Designer, Integration Hub, and App Engine Studio.

Years of Experience:

2-4+ years of experience.

License:

N/ACertification:

ServiceNow Certified System Administrator (CSA)

WORKING CONDITIONSPersonal Protective Equipment:

N/APhysical Demands:

Must be able to move about facilities and between workstations. Must be ableto occasionally move, lift, and/or carry medium weight objects and materials.

Salary Range:

$37,440 - $102,856 We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedicaQualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected] Opportunity Employer/Drug-Free Workplace •

Requisition ID:

•93060