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IS Help Desk Coordinator
at Daymark Recovery Services
Posted: 4-14-2025
Remote
Information Technology and Computer Science
$58,300/year
Apply to this job
You’ll be taken to a third party website to find the job application. You got this!
About this Career
Computer User Support Specialists
Skills
Technical Writing, Medical Records, Microsoft Word, Microsoft Outlook, Microsoft Office, Technical Support, Information Systems, Front Office, Call Center Experience, Help Desk Support, Administrative Support, Operations, Microsoft Excel, Troubleshooting (Problem Solving), Technical Documentation, Setting Appointments, Problem Reporting, Computer Science
Job Description
IS Help Desk Coordinator 2.7 2.7 out of 5 stars 284 Executive Park Drive NE, Concord, NC 28025 Company Mission/ statement: Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.
Comprehensive Benefits Package:
Medical, Dental and Vision Insurance Health Spending Account Company-Paid Life Insurance Short Term Disability 401(k)Paid Holidays Paid Vacation and Sick Leave Employee Assistant Program Referral Bonus Opportunities Extensive Internal Training Program Pay Scale:
16/hr.Summary:
The Help Desk Technician is responsible for assisting end users with routine troubleshooting of hardware and software applications, tracking and escalation of unresolved problems or requests, modifications to system control files, new hire orientation for Information Systems, maintaining technical documentation, and supportive services for the Information Systems department.Essential Duties and Responsibilities :
End user application and hardware assistance Creating/maintaining technical documentation Providing administrative support functions for IS team Staff Training Performs miscellaneous job-related duties as assignedSpecial Attributes:
Applicant must be able to continuously learn the evolving software application set made available to different groups of staff for the purposes of effective technical support. Application sets include office suites such as Microsoft Office and behavioral healthcare specific applications such as the Nextgen Enterprise EHR. Applicant must possess excellent telephone, organizational, and technical writing skills.Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to assist staff with industry-based applications such as appointment scheduling, administrative intakes, clinical intakes and progress notes. Ability to assist staff with office suite applications such as Microsoft Word, Excel, Outlook. Ability to use remote control and remote diagnostic utilities for training and support purposes. Ability to manage the categorization, logging, and tracking of a large number of outstanding requests and problem reports. Ability to build and maintain a knowledge base for users and help desk team Education and/orExperience:
Minimum High School degree. Prefer 2 year degree/certification in computer science or related field. Prefer 2 years' experience in call center/front office operations and/or software technical support.Other Job Posting Details
Salary
Minimum
Maximum
$37,490/yr
$91,620/yr