Technical Support Specialist - Workday ERP Description This is an excellent opportunity to begin a rewarding and reliable career with the Information Technology Department at the County of Santa Barbara Come and be a part of a team of talented individuals who are passionate about fostering a culture of teamwork, learning and respect! In the IT Department our success is powered by people and technology. Our culture is what makes IT a fun and rewarding place to work! We establish, develop and nurture partnerships and open communication within our communities. We embrace a willingness to learn and accept new ideas, to actively listen and to be receptive to change. We strive to grow our talents and do our best in the service of others while taking pride in our work. We explore and deliver new and creative ways to pair technology with business needs. We ensure the resources necessary to succeed and encourage thoughtful participation leading to inclusion and ownership. The Position The County of Santa Barbara is currently implementing Workday as the County's new Enterprise Resource Planning (ERP) solution and we are recruiting to fill one (1) full-time position in Santa Barbara, CA. The working title for this role is Workday Support Specialist and the payroll tile (i.e. job classification title) is Computer Systems Specialist II. There is flexibility in where this position can be based but travel throughout the County may be required. This role offers a hybrid telecommuting schedule and onsite work is required typically 1-2 days per week. During peak periods in the implementation cycle, additional onsite days may be needed. This position will be responsible for providing support activities related to the Workday platform and adjacent systems. This person will be a daily contact for users utilizing the Workday support desk. Additionally, this role will be part of a team of Workday functional and technical subject matter experts (Workday Support Organization) and will help provide configuration, testing and other support of Workday and related systems.

Highlighted Benefits:

Hybrid telecommuting schedule.

Health Plan:

County contributes towards premium; HSA offered Pension Reciprocity with other public sector retirement systems (like CalPERS) 13 holidays, 12 sick leave days (unlimited accumulation), and 12 to 25 days of vacation (based on length of service) per year Time and service credit towards an advanced vacation accrual rate for previous public service. For more information on County benefits, please here. Examples of Duties Some key responsibilities for this role are: Completes a queue of support cases relating to the Workday ERP system, prioritizing issues based on severity and customer impact; Provides Tier I support by email, service ticket or phone call; Drafts, maintains, and edits content for online delivery, release notes and release publications; Documents, monitors, receives, details, reports, analyzes, escalates, resolves, and tracks customer requests for support; Collaborates with functional leads in the testing of Workday ERP programs and applications; Consistently provides excellent customer service; Communicates issues and solutions with team members clearly and effectively; Performs related duties as assigned. Please see the job description for Computer Systems Specialist II for the general responsibilities and qualifications for this job classification. Employment Standards The employment standards for this classification vary by assignment, but will include completion of training in the general principles of computerized applications, basic principles of computer programming and the use of computer applications that are similar to those currently used by the hiring department; and a minimum of two years of experience in one or more of the following areas: A) providing direct technical support to others using computer equipment for office applications on a local area or wide area network, including desktop configurations; hardware and software installation, maintenance, and troubleshooting; user access and problem-solving; B) adapting existing database software, spreadsheets, and other programs to best meet end user needs, or C) developing and maintaining internet or intranet web sites; or, one year of experience as a Computer Systems Specialist I with the County of Santa Barbara; or, a combination of training, education, and experience equivalent to the employment standards listed above and that provides the required knowledge and abilities.

Additional Qualifications:

Incumbents may be required to travel throughout the county.

Knowledge of:

the functions and operations of computers, commercial computer software including database software, and of local area networks (LANs), including hardware/software installation; Web site layout, composition, design, and management; Web site authoring software, methods for creating dynamic content, and graphics applications commonly used in Web site development; general principles of office automation, and computer systems analysis; a variety of hardware, operating systems, and related software used by the hiring department.

Ability to:

analyze and resolve user needs and problems; interpret and apply information from technical manuals; communicate on technical issues with individuals with varying degrees of computer familiarity; instruct others in the use of computerized information systems; adapt existing database software, spreadsheets, and other programs to best meet departmental or end user needs; create and update Web sites to meet departmental needs; establish and maintain effective working relationships with department staff, information technology staff, and contractors; plan, organize, and prioritize the work of self and others; provide direct or functional supervision to other departmental staff. Supplemental Information regarding potential requirements for some positions: The ability to lift and carry items weighing up to 50 pounds; work in tight or awkward spaces, such as under desks, to move back and forth within and between office and equipment rooms. Work on weekend or off hours and be on standby during peaks/special assignments. Successfully complete a background check.

Desired Characteristics:

Commitment to diversity, equity, and inclusion principles and practices; Strong analytical ability and attention to detail; Customer-focused and solutions-driven approach; Strong interpersonal skills demonstrated across various levels of the organization Supplemental Information Selection Process Review Application to determine applicants that meet the employment standards.

Supplemental Questionnaire Ranking:

If there are more than 11 qualified candidates, the next step in the selection process will be a supplemental questionnaire ranking. Responses to the required supplemental questionnaire will be evaluated and scored. Candidates' final score and rank on the employment list will be determined by the supplemental questionnaire ranking. Candidates must receive a percentage score of at least 70 on the Supplemental Questionnaire Ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list. Completion of a 12-month probationary period is required.

Conditional Job Offer:

Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, LiveScan fingerprinting, and satisfactory reference checks.

REASONABLE ACCOMMODATIONS

The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such a Medical Provider or a learning institution.

Disaster Service Worker:

Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law. Statement of Commitment The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting Black, Latinx, Indigenous, Asian, and socioeconomically disadvantaged community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing, the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential. We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances. We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members. We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

APPLICATION DEADLINE

Monday, January 27, 2025, at 4:59 p.m. PST, postmarks not accepted. You can view job postings and apply online 24 hours a day at . Recruiters will correspond with applicants by email during each step of the recruitment process. Applicants are reminded to check spam filters continuously during the Selection Process steps to ensure they do not miss required deadlines. For questions, please contact Sabina Netto, ITD HR Manager at Technical Support Specialist - Workday ERP