IT Support Analyst The State of Kansas

• 3.5 Shawnee County, KS Job Details Full-time $51,750
• $59,500 a year 11 hours ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Military leave Parental leave Employee discount Benefits from day one Bereavement leave Prescription drug insurance Qualifications TCP Operating systems Software troubleshooting System design Employee orientation Mid-level Windows Microsoft Office High school diploma or

GED DHCP ITIL

Network protocols CompTIA Network+ Computer networking DNS Trade school Customer support

TCP/IP 1

year CompTIA Security+ Leadership Active Directory CompTIA A+ Help desk Full Job Description Important Recruitment Information for this vacancy: Job Posting closes: February 10, 2025 Department of Administration, Office of Systems Management https://admin.ks.gov/offices/systems-management About the

Position:

Who can apply:

Anyone Classified/Unclassified Service:

Unclassified Full/Part-time:

Full-Time Regular/Temporary:

Regular Eligible to

Receive Benefits:

Yes Veterans' Preference Eligible:

Yes Compensation:

Annual Salary Range:

$51,750.00

• $59,500.

00

Note:

Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan. Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts. SEHP members and their covered family members have access to the HealthQuest Health Center at 9th and Kansas Avenue in Topeka for in person and virtual health care services. Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information

Position Summary & Responsibilities:

IT Support Analyst The Department of Administration (DofA), Office of Systems Management (OSM) is accepting applications to fill an IT Support Analyst position. The Office of Systems Management is responsible for the information systems and technology needs for the Department of Administration. The position reports to the Deputy Director of Enterprise Systems and is part of an end user services team that is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. The IT Support Analyst will respond to and diagnose IT problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. The IT Support Analyst will provide quality and complete support of workstations, IT applications as well as administration and support of business systems servers for the Department of Administration. This customer service and IT driven responsibility will require technicians with unique skillsets, adaptable across multiple applications and systems and the ability to resolve a variety of issues quickly and accurately. The IT Support Analyst will work to ensure that the Office of Systems Management is providing quality IT services to the agency. Job Responsibilities may include but are not limited to the following: Troubleshoot incident tickets and provide end-to-end user support. Provide mid to high-level technical support for end users by telephone, email, instant messaging, remote services (RDP), or in person. Provide mid/high-level technical support for end users within DofA by using troubleshooting technique to resolve hardware and software issues for: Printers, Laptops, PC's, Operating Systems, MS Office, DNS, DHCP, network file services, connectivity, phones, internet browsing, software installation, mobile devices, wireless access, and file transfer services. Deploy, install, and upgrade computer hardware and software as needed using tools provided by DofA. Assist users in installing software and ensures that it runs with their network settings and operating system. Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure Troubleshoot connection and performance issues and provides guidance on IT-related processes and procedures. Identify, investigate, and resolve users' problems with computer software and hardware. Provide documentation on each incident resolution and help establish formal standards and procedures to be used in supporting computer users. Administer the DofA organizational unit within Active Directory. Maintain and manage asset inventory for hardware and software tracking. Consult with and advise business stakeholders on IT best practices and application requirements. Troubleshoot server applications. Provide system design architecture analysis.

Qualifications:

Education High School Diploma/ GED or completion of a technical school program in information technology or a relevant field.

Minimum Qualifications:

Customer-service focus and a collaborative mindset Minimum 1 year of experience in installing, upgrading, troubleshooting commonly used hardware and software including desktops, laptops, printers, or mobile devices. Ability to work with commonly used operating systems Excellent problem-solving and troubleshooting skills The ability to communicate technical information in an accessible manner to non-technical employees Demonstrate an ability to test and maintain software Ability to establish effective working relationships with numerous external stakeholders and internal business units Basic knowledge of networking principles and operating systems Ability to effectively prioritize and execute tasks Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment Strong documentation skills and attention to detail Demonstrate leadership, initiative, and ability to work on complex tasks with limited supervision Demonstrate a commitment to quality and knowledge of QA principles Demonstrated organizational awareness, particularly mission and strategic alignment.

Preferred Qualifications:

Provide basic training and guidance to end-users on IT systems and software usage. Provide advanced technical support and guidance to team members, assisting with issue resolution and knowledge transfer. Familiarity with basic networking concepts and protocols such as TCP/IP, DNS, and DHCP. Experience with help desk ticketing systems and IT service management processes (e.g., ITIL). Moderate levels of experience in supporting Microsoft Office 365, Microsoft Windows Enterprise operating systems and applications are highly desired Demonstrate the ability to document support activities, solutions, and procedures for knowledge base articles. Active Directory expertise. Help Desk and customer support experience with the ability to multi-task and manage multiple systems, work well independently and with team members Experience with user onboarding and offboarding, including imaging, installing, and configuring software on user devices. Vendor neutral certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ or equivalent. Vendor specific certifications such as Microsoft certifications.

Recruiter Contact Information:

Name :

Kim Warren Email :

Mailing Address :

Department of Administration Personnel Office, 900 SW Jackson, Room 401-N, Topeka, KS 66612 Job Application Process First Sign in or register as a New User . Complete or update your contact information on the Careers> My Contact Information page.

• This information is included on all your job applications.

Upload required documents listed below for the Careers> My Job Applications page. Start your draft job application , upload other required documents, and Submit when it is complete. Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email

• sent to the Preferred email on the My Contact Information page Notifications
• view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov : "How to Apply for a Job
• Instructions" and "How to Search for a Job
• Instructions" Required documents for this application to be complete: Upload these on the Careers
• My Job Applications page: DD214 (if you are claiming Veteran's Preference) Upload these on the Attachments step in your

Job Application:

Cover Letter Resume Helpful Resources at jobs.ks.gov : "How, What, & Where do I Upload Documents" How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under

K.S.A. 73-201

will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran's Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference

PLEASE NOTE

: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to , or can be mailed/delivered in person to:

ATTN:

Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the recruiter.