Optical Service Operations Specialist Cyber Imaging Systems, Inc. Raleigh, NC Job Details Full-time $45,000 - $51,000 a year 22 hours ago Benefits Health insurance Paid time off Vision insurance Employee discount Flexible schedule Bereavement leave Qualifications Computer operation Optical experience Management Sales Customer service Laboratory experience Mid-level 3 years High school diploma or GED Assembly Office experience Full Job Description Who we are: Eyeweb is an online prescription safety eyewear provider to very large organizations. We build and manage custom web portals for very large companies in the US to manage prescription safety eyewear programs in North America.

The Role:

This person will help with the very critical product delivery and fulfullment of the company - from order placement to product delivery, including customer service. This person has a highly critical role in the business and is dedicated to ensuring the best possible journey for customer. This person is trained and knowledgeable about optics, our products/services and provides excellent customer service. 3 years prior industry (optical) experience AND must thrive on software tools - Engage with patients/customers and recommend products and services that meet their eye care needs Measure patients/customers for their eyewear and maintain product/optical knowledge through continous training and development to ensure eyewear is Right the First Time. May troubleshoot eyewear needs as necessary Provide feedback on Eyeweb functionality for improvements to ease and efficiency for customers and employees. We are always looking to improve our operational procedures. Help employees place orders. Troubleshoot difficult orders. Help set up new customers. Help assemble final product by inserting lenses into frames and packaging the shipment. Review RMA's and make recommendations on how to improve. Work with Service team to make improvements. We are looking for a long term person that wants to grow with us.

Qualifications:

3 years optical experience necessary Experience in a lab, assembling glasses plus customer facing experience. Must enjoy talking to customers and helping them using online tools. HS diploma, GED or equivalent related job experience Excellent Microsoft skills A willingness to learn new software applications including CRM, shipping software, and Eyeweb website. Must enjoy working in a digital world as Eyeweb is 100% online. Must enjoy technology/computers or we are not the right fit for you. Some management experience. Must be able to improve processes and enjoy doing things better. Someone who likes to change things for the better. What we offer! NO weekends OR evenings! 8:30 to 5PM.

FREE EYEWEAR

/ Vision Coverage Bereavement Leave Paid Time off Milestone anniversary awards Medical, for Full Timers Paid Vacation And more!

Job Type:

Full-time Pay:

$45,000.00 - $51,000.00 per year

Benefits:

Bereavement leave Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday No nights No weekends

Supplemental Pay:

Bonus opportunities Application Question(s): Can you communicate effectively? Are you a good writer and do you speak clearly?

Experience:

Optical:

3 years (Required)

Work Location:

In person