Between $4,583.34 and $5,416.67 Per Month DOE (Depends on Experience) Position range in Travis County $3,565.00

• $7,335.00 Per Month IT Support Specialist (Information Technology Support Specialist II
• III) 2025-37 GOVERNOR'S OFFICE

Occupation:

Public Relations Specialists

Location:

AUSTIN, TX

• 78701 Positions available: 1 Job #: 16834931

Source:

WorkInTexas

Posted:

3/10/2025

Updated:

3/13/2025

Expires:

7/25/2025

Web Site:

WorkInTexas Onsite /

Remote:

Not Specified

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Agency Job ID:

2025-37 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.

HS 24 40

Help for . Opens a new window. Help for . Opens a new window. IT Support Specialist

• Austin, Texas The Office of the Governor is looking for an IT Support Specialist (Information Technology Support Specialist II
• III) to work in the Information Services Division. Who We Are The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin. What You'll Earn The salary is $4,583.34
• $5,416.67 a month ($55,000.08
• $65,000.

04 a year). Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan.

Learn more:

https://www.ers.texas.gov/Active-Employees/Health-Benefits. What You'll Do This is a job that performs moderately complex (journey-level) to highly complex (senior-level) computer systems support work in a help desk setting. Work involves providing first-line assistance for operational problems of agency IT systems and automated office equipment in a stand-alone, network, or mainframe environment. May assist other staff in performing work of greater complexity. Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution. Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, cell-phones, and printers; recognizes and escalates difficult problems to a higher level of support. Provides guidance to OOG staff on installation standards, operating standards, new procedures, and peripheral equipment functions. Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment. Detects errors in job control statements and notifies affected parties following established procedures. Performs system cleanup and assists in the issuing of equipment to staff and the returning of equipment. Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities. Sets up computers and other office equipment for employees; installs standard software; ensures proper installation of cables; and helps users resolve common hardware, software, and network connectivity issues. Coordinates and/or updates computers, cell-phones, or other devices used by the agency. Assigns logons and rights, print queues, and directory structures; resets passwords, creates divisional groups, and runs security software. Maintains inventory of IT assets. May prepare reports on systems efficiency and utilization. May assist with special projects, as assigned. How You'll Qualify IT Support Specialist II High school graduate or equivalent; and Two (2) years of experience in computer systems support work or other directly related experience. IT Support Specialist III High school graduate or equivalent; and Three (3) years of experience in computer systems support work or other directly related experience.

Note:

Experience and education may be substituted for one another on a year-for-year basis. You're a Great Fit with Graduation from an accredited college or university with a degree in computer science or a related field; Demonstrates knowledge of Windows 10 and 11; Demonstrates knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint); and Experience with Active Directory and Domain environments. Other Things to Know and When You Should Apply It's a great job for a professional who likes to perform computer systems support work in a help desk setting. Apply now by submitting a state of Texas application. Applications are reviewed daily. Veterans Veterans, Reservists, or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office. Help for Employer Information. Opens a new window.