Desktop Administrator- Onsite Monday to Friday Boston MA Auxzillium Boston, MA 02109

Job Title :

Desktop Administrator Reports to :

Service Desk Manager Classification :

Exempt Work Authorization/Security Clearance Must be a U.S citizen. The position is not eligible for immigration sponsorship. Must have reliable transportation to and from work as well as client on site visits. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Candidates with previous Managed Service Provider (MSP) Experience are considered a plus and are urged to apply. Comprehensive background checks are performed for every job candidate that is considered for employment that include Criminal, Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks and Drug and Alcohol screening Background checks and Drug and Alcohol screenings may be conducted at the discretion of the employer at least once every five years. Auxzillium Culture Who is Auxzillium as a company? We're happy to share with you that we are a lively family-oriented IT company. Located right outside of Boston in Medford MA, Auxzillium specializes and aims to deliver world class client services including designing, implementing, and managing the latest technology solutions. This all begins internally with our management staff, who are committed not only to our clients but more importantly, to our team! Our team is our most valuable asset, and we are focused on developing a challenging and rewarding career path with an environment that allows them to thrive and grow. If they don't grow, we don't grow! We are a company that works hard so we can play harder. We enjoy each other's company inside as well as outside of the office- what can we say we're a fun bunch! We hope we can continue to grow and spread our philosophies on work-life balance, innovation within the world of tech, and teamwork. If you are hardworking, dedicated, and passionate about the field of Information Technology and enjoy working as part of a team, we would love to have you join us! Position Overview We are looking for a skilled and energetic support engineer with experience supporting infrastructure and end user computing for our customers onsite. While advanced support skills are required, a major component to the job is interfacing with customers as this role is 100% in person, so a friendly personality is also required! Candidates should have hands-on experience across a broad range of technologies and be comfortable working in many of the following areas: Responsibilities Include, Not Limited to The Following Primary responsibility is to provide onsite support five days a week in the Boston MA area. Diagnose and resolve end user issues with things such as desktops/laptops, network connectivity, application compatibility, desk and mobile phones, etc. via both tickets and calls Serve as an Escalation Point, determining if engineering needs to be involved or if there are more advanced troubleshooting steps we could take. Troubleshoot networking (Layer 1 and 2) with an advanced skill set Diagnose issues with tablets such as iPads and Surfaces' Administrate in an Active Directory environment Troubleshoot issues with

DNS/DHCP

Setup mobile devices according to company policy Administer and setup Office 365 accounts Troubleshoot general issues with Windows 8 and10; and Mac OSX Install, configure, and manage general Cloud Antivirus Maintain client confidential information Contribute to an active Team environment Ability to take tests and earn certifications Serve as a mentor to other desktop technicians Teach/train other desktop technicians in advanced resolution techniques Create and maintain technical documentation for the rest of our team Dispatch tickets while maintaining workload balance among the other technicians Become an expert in at least one of the technologies that we use as a company and serve as a champion for that technology Carry out server related tasks with engineering team approval Answer call overflow from the desktop team Qualifications A minimum of 1+ years' experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues. Experienced applicants with focused experience in Microsoft environments of 500-1500 end users and/or MSP experience are a plus. Experience working in a team-oriented, collaborative environment. Requirements Excellent customer service, written and oral skills. Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment. Knowledge of Windows Desktop applications; various operating systems such as windows 8 and 10 Linux and Mac OSX experience are a plus Knowledge of software applications and basic hardware for the PC Knowledge of wireless networking components and terminology Creating and maintaining internal and client facing documentation Maintain technical knowledge by attending educational workshops, reviewing technical whitepapers, establishing personal networks, participating in technical societies and achieving certification goals. Compensation and Benefits Competitive Salary Based on Experience Health, Dental, Vision, Disability, and Life Insurances - partly funded by the company Paid Time Off (PTO) for Vacation, Sick, Company Observed Holidays, and Mental Health Time (40 hours) Cell Phone Provided by Company or Reimbursed Flexible Schedule options available at the discretion of your manager This is an 100% in-person role, where the employee is expected to work from our client's office Monday through Friday (5 business days a week).

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance

Schedule:

8 hour shift Monday to Friday On call Application Question(s): What is your expected salary range? Are you authorized to work in the U.S.? Can you reliably commute to this job's location? Do you live within 20 miles of Boston MA?

Education:

High school or equivalent (Required)

Experience:

customer service: 1 year (Preferred) Technical support: 1 year (Preferred) Ability to

Relocate:

Boston, MA 02109: Relocate before starting work (Required)

Work Location:

In person