Account Operations Specialist

TIB, N.A.

Farmers Branch, TX Job Details Full-time $45,000 - $65,000 a year 23 hours ago Benefits Disability insurance Health insurance 401(k) Tuition reimbursement Paid time off Parental leave Qualifications Microsoft Word Microsoft Excel Customer service Mid-level Microsoft Office 3 years High school diploma or GED Analysis skills Computer skills Communication skills Banking Full Job Description At TIB, we are committed to serving as Trusted Partners, for our community banks and our employees. We take great care to maintain our commitment to excellence and personalized service internally and externally. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best in class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for an Account Operations Specialist that will serve as the primary customer service contact for TIB's Operational Services partners, providing excellent service and support for account operations activities.

MAJOR DUTIES/ACCOUNTABILITIES

Provides account service and support for deposit account services, TIB's on-line correspondent banking system, cash management, funds transfer, cash vault, real-time payments, and other related services. Monitors, reviews, analyzes, researches, and processes relevant item and transaction requests for deposit account services, TIB's core banking system, TIB's on-line correspondent banking system, cash management, funds transfer, cash vault, real-time payments, and other related services. Professionally demonstrates or explains TIB's account services to prospective partners, TIB partners, and stakeholders. Logs, researches, monitors, and resolves customer service concerns and system issues as they are identified, escalating issues when necessary. Assists with developing, maintaining, and improving department processes and procedures. Works as an effective team member and develops strong working relationships with relationship officers and other TIB stakeholders. Serves as a backup for certain duties performed by Product Operations Specialists as needed. This position is expected to pay between $45,000 to $65,000 per year. Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information.

REQUIREMENTS/DESIRED QUALIFICATIONS

Required High school diploma or equivalent 3 years' bank customer service or operations experience Sound customer service and communication skills (telephone, verbal, written) Sound analytical skills with a strong attention to detail Satisfactory computer skills and use of Microsoft Office software (Word and Excel) skills Preferred College degree Familiarity with some or all of the following: Call Center, Bank Deposit Services, On-line banking, Cash Vault, Payments TIB is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender (including pregnancy), gender identity, national origin, disability, genetics, citizenship status, veteran status or any other protected characteristic or activity. The Major Duties/Accountabilities listed above are only a summary of the typical functions of this job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management may elect to assign other responsibilities, tasks, and duties associated with this position. TIB requires a comprehensive background investigation, including criminal and credit history. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)