Electric Utility Operations Coordinator Eugene Water & Electric Board - 2.9 Eugene, OR Job Details Full-time $71,405 - $86,085 a year 9 hours ago Qualifications Some college Management Customer service Maintenance Mid-level High school diploma or GED Electrical experience Outage management systems Computer skills Construction 2 years Communication skills GIS Full Job Description This posting opens January 24, 2025, and will remain open until filled. The first review of applications will take place on February 7, 2025. The Eugene Water & Electric Board (EWEB) is looking for a highly motivated Electric Utility Operations Coordinator who is excited to join a high performing team. This position will respond to a variety of inquiries from customers, contractors, EWEB crews and other EWEB departments. Key duties include, but are not limited to: Coordinates, schedules and dispatches electric operation staff. Utilizes Outage Management System, High Volume Call-taking System, GIS and system maps and drawings to facilitate power restoration. Prioritizes, prepares and distributes daily work schedule for Troubleshooters, Service Crew and Field Technicians Assists supervisors, techs and crew leaders in planning and coordinating maintenance and capital work. Creates, calculates and prepares invoices for billable projects Responds to complaints or requests for service as appropriate related to equipment, maintenance, policies/procedures and service area questions. The ideal candidate will possess strong communication and robust computer skills. The selected candidate will have experience with and the ability to balance a fast-paced work environment, be detail-oriented, resourceful, independently seek out answers to questions, take initiative, be team-focused, have strong interpersonal skills and an ability to multi-task and shift priorities frequently in an ever-changing environment. Candidates must be comfortable providing in the moment technical feedback in a constructive and professional way. The starting salary for this position is between $71,405 - $86,085 annually, commensurate with knowledge, skills, education, and experience as it relates to the position. EWEB values total worker health both at work and at home, and provides a robust compensation & benefits package - Read more about our benefits. Why EWEB? EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged. EWEB is also committed to providing a work environment conducive to the safety, health, and well-being of its workforce, and offers great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and employee credit union. We are currently one of the top three healthiest employers in Oregon and consistently rank within the top 100 healthiest employers in the nation! Founded in 1911, EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area. As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers. Our mission is to enhance our community's vitality by delivering drinking water and electric services consistent with the values of our customer-owners. And our vision is to do so while being a local utility that inspires our customers to invest in and rely on us.

Our core values:

SAFETY :

We value the physical and psychological health and safety of our workforce and the public.

RELIABLITY

: We value the continuous, on-demand delivery of quality drinking water and electricity.

RESPONSIBLITY

: We value the prudent and sustainable stewardship of our customers' financial and natural resources, including our impact on affordability and role in reducing the greenhouse gases (GHGs) contributing to climate change.

COMMUNITY

: We value our local governance and obligation to transparently serve our community. Why Eugene? It's a city big enough to boast excellent restaurants, arts, and events, but small enough to still feel like a community. It's also easy to get out of town, making it an ideal place for lovers of outdoor activities, with world-class opportunities for fishing, rafting, bicycling, hiking, and camping. The city is just an hour to the Cascades Mountains or to the Oregon Coast, but you don't have to leave Eugene to find nature. The Willamette River runs through the middle of the city and there are parks and trails throughout Eugene. Home to the University of Oregon, Eugene is proud to have hosted the 2021 Olympic Track and Field Trials and the 2022 Track and Field World Championships. Whatever you're looking for, you can find it here!

Minimum Training & Experience Required:

Minimum Experience:

Three years' experience in utility/construction operations, engineering, or customer service.

Equivalency:

An equivalent combination of experience and training that demonstrates the required knowledge, skills, and abilities may be qualifying such as experience using maintenance management software or other related software systems and/or maintenance or construction-crew scheduling.

Education:

High School diploma or equivalent and two years of college or vocational training or equivalent combination of education and experience may be considered qualifying.

Preferred experience and training:

Experience working with utility, construction trades and/or an electrical background.

Professional license or registration:

No Post-offer background check required: Yes Post-offer drug test required: No Post-offer physical / functional test required: No Apprenticeship or other education/training required as a condition of employment, progression or advancement: ICS 100 required within 90 days of hire. Other Requirements This Job Posting is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned. Nothing in this description restricts EWEB's right to assign or reassign duties and responsibilities to this job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs.

Please note:

This posting includes supplemental questions. Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Please provide detailed answers to each question. Please do not reference your resume or application in your responses. Please do not reference your resume or application in your responses. Applications may be rejected if incomplete. Equal Employment Opportunity EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining, and advancing talent from all sources strengthens our bond with the multifaceted community we serve. Tobacco, Smoke, and Vapor - Free Campus Policy EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco. Education Required Some college or better in Related Field High School Diploma or Equivalent or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)