Desktop Support California Institute of Technology - 4.1 Pasadena, CA Job Details Full-time $32.25 - $39.00 an hour 1 day ago Qualifications Desktop support Operating systems Software troubleshooting Customer service Call center Physical examinations Mid-level Windows High school diploma or GED IT Linux 1 year

Full Job Description Desktop Support Caltech Job Category:

Fulltime Regular Exempt Overtime Eligible:

Overtime Eligible Benefits Eligible:

Benefit Based Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community. Job Summary Provides technical assistance and support to users, employing a high degree of customer service, technical expertise, and timeliness. Uses a wide variety of techniques for resolving problems. Troubleshoots and resolves all end-user problems and ensures correct operations of computers. Identifies and resolves hardware, software, and operator problems, makes minor repairs, and refers to service personnel. Essential Job Duties Effectively handles unique or complex customer requests. Demonstrates expertise in repair and / or diagnosis of PC hardware, laptops, and peripherals. Monitors and updates internal trouble ticket system on a regular basis. Answer the Help Desk phones in a courteous and friendly manner. Monitors e-mails and voice mails. Provides technical support for PC hardware and other IT peripherals. Installs, troubleshoots, and administers Windows, Macintosh, and Linux hardware and software. Creates documentation for customers. Provides high-level support for applications. Works with hardware and software vendors to resolve equipment failures/problems. Applies moderately advanced knowledge of PC applications and support; technically able to resolve 70% of PC (hardware) and/or applications (software) support procedures with minimal direction. Coordinates with developing and implementing upgrade projects for assigned area. Independently handle new PC configurations and software installations. Assist in special product related issues as needed. Drafts proposals, methods, and procedures to improve computer operations and processes as required. Other Duties as assigned. Basic Qualifications High School Diploma or GED required. At least 2 years related experience in either PC and/or Macintosh hardware and software desktop support. Excellent customer service skills and previous work experience in a customer service IT oriented environment. Proven ability to successfully manage multiple projects simultaneously and the ability to prioritize projects with frequent interruptions is required. Ability to troubleshoot technical problems. Familiarity and experience with multiple operating systems. The candidate must be able to communicate effectively, both verbally and in written communications, with end users in a non-technical fashion and with all levels of staff. Ability to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot computer peripherals. The successful candidate must pass a pre-employment background investigation and post-offer physical examination to be hired for this position. Preferred Qualifications 2-4 years related experience in either PC and/or Macintosh hardware and software desktop support. 1-2 years' work experience in a customer service oriented, call center environment. The candidate must pass a pre-employment background investigation and post-offer physical examination to be hired for this position. Required Documents Resume. To be considered for this position please visit our web site and apply on line at the following link: https://hr.caltech.edu/work/job_openings We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. jeid-a715a6b0af1f3e47863e81ef9dc2098a