Active Directory Support Level 1 WIVERSE Raleigh, NC 27603

• Hybrid work

Contract:

1+

Year Location:

Raleigh, NC

• Hybrid-301 Hillsborough St, Raleigh, NC 27603 Pay rate: W2 hourly

Work Schedule:

Sunday

• > Thursday 11AM
• 8PM

ET AND/OR

Tuesday

• > Saturday 11AM
• 8PM ET. Thursday
• > Monday, which will focus on alerts only.

Target Years of ex:

2 Years Primary Responsibilities and Accountabilities Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management

• Identify any high priority issues and escalate to next level.

Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.

Minimum:

High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience Excellent communication, presentation, writing, and editorial abilities. Excellent organizational and time management skills. Flexibility to work alternative days and shifts as needed.

Days Example:

Tuesday

• Saturday or Sunday
• Thursday.

Shifts Example:

Day, Evening, Night Basic Microsoft AD (password resets, security groups) Basic Networking (IP address, Mac address, Layer 1 VS Layer 2) Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Preferred:

Fortigate SD-WAN management Advanced Networking

• NAT, Subnet, VPN, Fortigate, vShield Edge Server Performance Monitoring N-able MSP experience.

Job Type:

Contract Pay:

$20.00

• $25.

00 per hour Expected hours: 40.00 per week

Benefits:

Dental insurance Health insurance Vision insurance

Schedule:

Monday to

Friday Work Location:

Hybrid remote in Raleigh, NC 27603