Helpdesk Analyst Info Origin Inc Chesterfield, VA Job Details Contract $30 - $32 an hour 1 day ago Benefits Health insurance Paid time off Flexible schedule Life insurance Qualifications Microsoft Word Desktop support Microsoft Excel Microsoft Outlook Software troubleshooting 5 years High school diploma or GED Analysis skills Computer hardware Customer relationship management Computer networking Computer skills Senior level Communication skills Help desk

Full Job Description Role:

Help Desk Analyst 4

Location:

Chesterfield, VA Work Mode:

Onsite Employment Type:

Long term contract

Client:

State Of VA Department:

VSP Interview Mode:

In Person Only Req Id:

754937 Job description The Help Desk Analyst 4 is responsible for assisting and providing technical support for Live Scan agencies statewide, to answer questions from agencies and IT suppliers about the Live Scan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency Live Scans to Live Scan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays. Knowledge, Skills, and Abilities Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition, strong candidates will have expertise related to troubleshooting computer software/hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and strong analytical and decision-making skills.

Job Type:

Contract Pay:

$30.00 - $32.00 per hour Expected hours: 40 per week

Benefits:

Flexible schedule Health insurance Life insurance Paid time off

Schedule:

8 hour shift

Education:

High school or equivalent (Required)

Experience:

, PC peripherals and network Help Desk support services: 5 years (Required) troubleshooting computer software/hardware problems: 5 years (Required) customer relations skills: 5 years (Required) control and manage several projects simultaneously: 5 years (Required) nowledge of MS Word, MS Excel, and MS outlook: 5 years (Required)

Work Location:

On the road