CompuCom Level 2 Deskside Technician in Denver , Colorado Find out why CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x∁id=0#/) is the employer of choice for contractors! Join our team and enjoy our generous employee benefits! We have a new opportunity for a Level 2 Deskside Technician to join our client's team onsite in Denver, CO.

Duties and Responsibilities:

Primary desktop support for windows operating system, mobile device, and video conferencing systems Ensure consistent processes, procedures and technologies are utilized across client's enterprise environment Identify and initiate resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction Provide second level support to the Help Desk Analyst and respond to problem tickets in a timely and efficient manner Coordinate and install desktop equipment and software according to department standards and procedures as needed Understand and follow direction provided by leads and managers of different client products and towers Document recurring issues in the client knowledge Base Document in detail case status and tasks / work completed with end users in the client ITSM system Follow the client critical incident process Follow client required safety protocols and complete regular trainings on safety and compliance

Skills and Qualifications:

High school diploma or equivalent is required BS or BA degree in computer science, business administration or related field is preferred Strong troubleshooting skills required Familiarity with existing operating systems is required Experience with MS Office applications suite is required. Excellent in person, oral, telephone and written communication skills. Minimum 3+ years of personal computer experience or combined experience and be proficient in supporting the following technologies: Mobile device management experience and mobile web apps Experience with Windows operating system advanced troubleshooting Microsoft Office 365 support, advanced troubleshooting Hardware troubleshooting with the ability to pinpoint hardware vs. software issue General knowledge / troubleshooting for Networking General knowledge of Microsoft Intune Printer support Video Conferencing system support Understand and troubleshoot Azure MFA Desktop imaging Strong customer service skills required

Core Skills:

Demonstrated strong analytical and problem-solving skills Able to analyze given situations, develop mental models of complex problems, and identify and recommend approaches to solving them Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunities Demonstrated ability to see the bigger picture, denote how processes / tools will impact other processes / tools Ability to communicate with transparency the impact and risks as well as think creatively within defined constraints Influence geographically and dispersed colleagues Build alignment using an inclusive, collaborative style Ensure results are obtained and shared with colleagues at various support functions and regional sites Strong collaboration across multiple management levels and organizations Liaison and collaborate with cross functional teams Ability to learn and understand new technology and skills quickly Ability to react to and act upon feedback Must be a team player

Preferred Skills and Qualifications:

Microsoft Certified Professional Microsoft Certified Technology Specialist $28.00 - $30.00 per hour We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x∁id=0#/) ™ Supports Equal Employment Opportunity CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x∁id=0#/) ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com . CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.