Classified Help Desk Technician - 1992 4.1 4.1 out of 5 stars Albuquerque, NM 87112

Overview Position:

Classified Help Desk Technician Location:

Albuquerque, NM Salary Range:

$23.00 to $28.00 per hour

Clearance:

Clearable to Q KeyLogic is seeking a Classified Support Technician to support the IT program at a major national laboratory. In this role you will provide classified end-user support remotely via phone calls and chat. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices used to access enterprise classified networks. Strong customer service, communication, and technical knowledge, with the ability to work independently and under pressure are essential to the role.

Responsibilities:

As a Classified Help Desk Technician, you will: Serve as a Subject Matter Expert (SME) regarding the Client's classified computing environments, as well as support of specific applications and hardware. Troubleshoot software and hardware related issues with enterprise classified equipment. Partner with team members to educate with new solutions & assist other technicians. Provide white glove customer service to ensure customers are taken care of. Participate in training of new employees and peers. Responsible for the creation of knowledge, using KCS methodology, to be used by End User and Service Desk Support teams, and the transfer of that knowledge. Maintain 100% Safety and Security in all environments. Recognize and provide feedback to improve the service when identified. Possess the capacity to work independently & effectively while maintaining positive productivity levels Test application compatibility & support cyber initiatives. Other duties as assigned.

Qualifications:

High School Degree and minimum of 3 years of experience in a technical support role (e.g., service desk, help desk, desktop support). Must be a US Citizenship Ability to obtain and maintain a U.S. Department of Energy Q security clearance

Required Skills:

Strong understanding of basic IT concepts and terminology (e.g., operating systems, hardware, networking, software applications). Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms. Active listening skills and the ability to build rapport with users from diverse backgrounds. Time management and organizational skills to handle multiple tasks simultaneously in a fast-paced environment. 50 WPM typing speed

Desired Skills:

Experience working with KCS methodologies. Certifications in relevant IT fields (e.g., A+, CompTIA Network+, Microsoft Certified Solutions Associate). 70 WPM typing speed.

About KeyLogic:

Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service. KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service—always staying one step ahead—benefiting our customers, and ultimately helping build a better world. We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class. All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer.

NOTE:

KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.

Job Code:

2453