Medical Billing Specialist 3.7 3.7 out of 5 stars Brooklyn Park, MN 55445 • Hybrid work Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission - improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth. At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization's values. About the

Role:

We are seeking a Medical Billing / Insurance Specialist to join our Business Office Department. As a Insurance Specialist, you are responsible for working accounts receivable for specified insurance group(s), including claims follow-up, denials, and appeals. You will also be responsible for answering patient telephone calls within the business office and assisting patients in resolving questions about their statement. To be considered for this position, we are requiring a minimum of two years of billing experience in a medical practice, using an automated billing system. The hourly range for this position is $21.80 - $25.00. Pay is based on years of relevant experience. Hybrid position that will require 1 day in office after successful completion of the training period.

Responsibilities:

Completes review of A/R report in a timely fashion, recognizing trends within that A/R, keeping supervisor informed while seeking resolution of issues involved Answer incoming patient phone calls to assist with billing questions and request payments Researches credit balances and prepares refund documentation for checks to be issued Works denials per Voyage Healthcare protocol Responds to correspondence from payers within 48 hours of receipt Appeals incorrectly paid and denied claims in a timely fashion Interacts with coding specialists as necessary to resolve claims Assists with updating patient demographics and insurance information as needed Keeps up-to-date with changes as it relates to billing and coverage issues for assigned payers

Requirements:

High school diploma or equivalent 2-year medical billing/medical administration degree preferred Minimum of two years of billing experience in a medical practice, using an automated billing system required Proficient with Electronic Medical Records and Microsoft Office products preferred Ability to effectively communicate and work efficiently with patients, staff, physicians, and administration Ability to maintain a positive approach on the telephone and providing a high level of customer service Demonstrates leadership and problem-solving skills This position requires strong communication skills, both written and verbal Voyage Healthcare offers the following benefits: Supportive, collaborative, and welcoming work environment where your contributions are valued Paid Time Off (PTO) Paid Holidays + birthday floating holiday Medical, Dental & Vision Insurance Long Term Disability Insurance (LTD) Short-Term Disability Insurance (STD) Company paid life insurance Retirement Benefits with 401(k) match Education Assistance Employee Assistance Program (EAP) Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA