IT Support Technician Future Data Systems, Inc. Fayetteville, NC IT Support Technician Come and join our established and rapidly growing Managed IT Services Company in Fayetteville, North Carolina. We have an immediate opportunity for a highly skilled and customer focused Support Technician to join our team. The number one goal of everyone at Future Data is to make our Clients exceptionally happy. The Support Technician plays an important role in making sure that happens by providing friendly customer service and brilliant technical support for our clients both on-site and remotely.

Responsibilities Include:

On-site technical support and installation services for client servers, workstations, peripherals, networking, and anything else that is needed. A fully outfitted service vehicle is provided. Remote technical support, handling help desk calls and service requests when no on-site tasks are assigned. Record all on-site and remote support activities and time in our ticketing system. Keep customer documentation updated.

Skills Needed:

Self-driven, with ability to work independently and in a team setting. Good written and verbal communication skills. Detail-oriented and organized. Enjoy troubleshooting and problem solving.

Requirements:

Excellent customer service. Client satisfaction is job one! 2+ years prior work experience in an IT support role. Prior MSP experience is a plus! Experience with end user support including hardware repair, operating system installation, email, and desktop application troubleshooting. Experience configuring Firewalls, Switches, VLANs, WAPs, VPNs. Experience with Microsoft 365 and Microsoft Azure AD Experience with Windows Servers, Active Directory, and RDP. Valid driver license. Benefits Competitive salary based on experience and qualifications. 100% Employee Health insurance included. Paid Time Off. Your Birthday Off. Paid training and IT certification exam reimbursements.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to commute/relocate:

Fayetteville, NC:

Reliably commute or planning to relocate before starting work (Required) Application Question(s): Have you ever worked at a Managed Service Provider (MSP) before?

Education:

High school or equivalent (Preferred)

Experience:

Windows:

2 years (Preferred)

IT Support:

2 years (Required) Microsoft 365: 1 year (Required)

License/Certification:

Driver's License (Required) CompTIA A+ (Preferred) CompTIA Network+ (Preferred)

Work Location:

In person