Technical Support Associate

• Optics
• Richardson, TX Raytheon
• 3.9 Richardson, TX Job Details Full-time $50,000
• $100,000 a year 8 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications 6 years Schematics Calipers Mid-level Working with high schoolers Optics High school diploma or GED Programmable logic controllers Associate's degree Factory Hand tools High voltage

Full Job Description Date Posted:

2025-04-29

Country:

United States of America Location:

TX231: Richardson 1601 North Plano Road , Richardson, TX, 75081

USA Position Role Type:

Onsite U.S. Citizen, U.S.

Person, or Immigration Status Requirements:

Security Clearance:

None/Not Required At Raytheon, the foundation of everything we do is rooted in our values and a higher calling

• to help our nation and allies defend freedoms and deter aggression.

We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Equipment Engineering Team at Raytheon's Optics Consolidated Manufacturing Center (Optics CMC) drives Raytheon Technologies' competitiveness in optical components, assemblies, and systems now and in the future. We are responsible for performing all equipment innovation, selection, troubleshooting and maintenance to lead the organization in delivering a quality product on time, at or below cost, in a safe environment. Our team has an onsite opportunity within the Operations R&M (Repair& Maintenance) Team for a Technical Support Associate in Richardson, TX (no relocation offered).

We do this by:

Collaborating with Engineering, Program Management, Operations, & Quality business leadership and all Optics CMC functions and proactively addressing equipment needs to meet current and future business needs. Enabling the factory to execute these needs on time and at or below cost in a safe environment by Creating innovative solutions for improving equipment uptime and process times, including the design and creation of custom hardware and software as needed. Working with facilities and engineering teams to lead installations of new equipment and upgrades of existing equipment. Modeling Raytheon values, customer focus, solution oriented, excellence in execution and a sense of urgency and encouraging the same within the rest of the organization. You will be directly involved in proactively addressing equipment needs of the factory by working with engineering and maintenance teams to successfully perform daily operations and maintenance activities. This includes maintenance of equipment, machinery, and other functions specific to optics manufacturing. You are responsible for complying with health and safety standards in the community and adhering to OSHA and other federal guidelines. The individual will report to the Manager of Operations R&M (Repair & Maintenance).

What You Will Do:

Test, troubleshoot, repair, maintain, and install a wide variety of electronic, electromechanical, mechanical, computer, laboratory, and scientific systems and/or equipment. Maintain the equipment and resources across four factories in one location: Optical Fabrication, Diamond Point Turning, Optical Coating and Assembly/Test. Collaborate and work alongside a team of experienced equipment technicians to identify equipment, machinery, and other functions specific items that through normal production are in need of calibration or preventative maintenance activities. Utilize various engineering and scientific drawings, manuals, and other related documentation in the performance of your tasks. Upgrade and modify production equipment Procure and install new capital equipment. Participate in factory equipment layouts. Maintain equipment documentation pertaining to Preventive Maintenance / Lockout

• Tagout Procedures / Equipment inventories.

Flexibility to work 2nd and/or 3rd shifts when/if needed.

Qualifications You Must Have:

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience. Professional relevant experience is described as electromechanical equipment maintenance, installation and/or repair in a production or factory environment. Experience with repair and maintenance of automated / manufacturing equipment. Experience working from schematics, drawings, written procedures, and/or other documentation. Experience with factory hand tools (e.g. multimeters, current probes, calipers, and various test and/or measurement instruments). U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

Ability to solve complex technical equipment problems and strong troubleshooting skills. Proven history of demonstrating initiative, persistence, and creativity in problem solving Prior experience with Optical Coating (vacuum) and Diamond Point Turning equipment. RF Power systems experience. High voltage experience in 480, 208 3-phase, 110 and DC voltages Understanding of programmable logic controllers (PLC's) and ladder logic. Ability to lead modification or upgrade projects of existing equipment. Ability to interface with persons of multiple disciplines and job functions. Excellent oral and written communications with ability to work with minimum direct supervision. Ability to collaborate and influence development of project objectives and goals with external customers and internal stakeholders. Knowledge of the optics industry. Ability to multitask in a fast-paced dynamic environment. Operates well as part of a team and can work overtime on occasion.

What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world.

At RTX we value:

Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn more & apply now! Please consider the following role type definition as you apply for this role.

Onsite :

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Check us out online:

RTX YouTube Channel https://careers.rtx.com/global/en/raytheon-north-texas-location #LI-Onsite The salary range for this role is 50,000 USD

• 100,000 USD.

The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S

• based role.

If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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