Technical Service Tool Specialist Emerson - 3.8 Rockford, IL Job Details Full-time $48,000 - $56,000 a year 2 days ago Benefits Paid parental leave Health insurance Dental insurance 401(k) Tuition reimbursement Parental leave Employee assistance program Vision insurance Qualifications Bachelor of Science Calipers Mid-level High school diploma or GED Product development Micrometer 1 year Communication skills Mechanical knowledge Full Job Description As a Technical Service Tool Specialist, you will respond to inbound internal, end user, and distributor interactions regarding product application and troubleshooting, quality, and warranty. You will diagnose and troubleshoot mechanical, electronic, and hydraulic issues on a variety of mechanical, electrical, and plumbing tools. If you are ready to expand your professional experiences and grow professionally with a thriving organization, we invite you to become a valued member of our team! In this

Role, Your Responsibilities Will Be:

65% = Technical troubleshooting. Address technical product inquiries from internal collaborators, distributors, customers and AISC Interpret product manuals, product drawing breakdowns, blueprints, schematics, and parts lists. Diagnose and troubleshoot mechanical, electronic, and hydraulic issues on a variety of mechanical, electrical, and plumbing tools. Record call report cases to provide details on the interaction for future reference, analysis, and continuous improvement. Assess warranty questions and resolve if tool qualifies for a no charge warranty repair, replacement, or should be a chargeable repair. 20% = Technical Support of new product development and Service Parts requirements. Participate in new product development meetings, provide feedback using extensive knowledge of common failure and repair points on tools. Collaborate with engineering to settle parts should be offered for sale and available to Factory Service. Implement engineering change notifications for activation, modification and obsoletion of saleable service parts. Own the graphics team on the direction and layout of new product parts diagrams. 5% = Investigate and submit Non-Conformance reports 5% = Product application and service training. 5% = AISC in assigned territory/product categories.

Who You Are:

You build the customer relationships. You balance planning with actions. You define issues and can map out a process. You solicit both input and discussion. You take positive action after setbacks. You make new connections and establish relationships in other areas and teams.

For This Role, You Will Need:

High School Graduate Strong verbal and written communication skills Professional and always represent the company in a good light. Outstanding critical thinking and problem-solving abilities to identify and resolve sophisticated technical issues. Ability to work independently and in a team environment, and to share knowledge and expertise with others. Demonstrates excellent customer focus Ability to read and interpret product manuals and product drawing breakdowns. General calculation skills required. Must be "Hands-on" with high mechanical aptitude to comprehend the function to the products and how these products or services meet our customers' needs. Authorized to work in the United States without sponsorship now and in the future. Preferred Qualifications that

Set You Apart:

College degree Ability to read micrometer and calipers. Basic understanding of mechanical drawings / Blueprints. 1 to 3 years' proven experience in hard good products and/or service of such products. Our Culture & Commitment to You Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary/pay range for this role is $48,000 - $56,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role. At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from phenomenal teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Learn more about our Culture & Values . #LI-BS