Desktop Administrator KDInfotech - 3.3 Santa Clara, CA Job Details Full-time $75,000 - $90,000 a year 2 days ago Benefits Health savings account Health insurance Unlimited paid time off Dental insurance 401(k) Paid time off Cell phone reimbursement Work from home Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Operating systems Software troubleshooting Customer service Slack Laboratory experience Mid-level Windows SaaS 2 years Communication skills Microsoft Intune Intune Full Job Description A Day in the Life of our Desktop Administrator Our Desktop Administrators are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role. Our SDA's are the front face support to our clients for any Hardware or Software troubleshooting. They are expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience. This position will require you to be onsite. Who Should Apply We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. Applicants must have worked in IT environments that use MAC and Windows operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply. Responsibilities Provide user support both onsite and remote staff Troubleshoot Software and Hardware issues for staff as needed Take part in company wide projects (system upgrades, security rollouts) Test and qualify new hardware/software for the company Utilize established ticketing system to track open issues Responsible for knowledge Base documentation creation Supporting C-Level executives when needed Troubleshoot issues and escalate appropriately if needed Qualifications and Skills 2-3 years of support experience with a variety of operating systems Proficient within Google Workspace Extensive experience with SaaS Applications (O365, Slack, OneDrive) Experience with Okta administration Audio/Visual application support and troubleshooting (Zoom/Conference rooms) Experience with Intune/Jamf Work experience in supporting Biotech Labs is preferred Expertise in deploying and supporting desktops, laptops, and various mobile devices Ability to adjust quickly to changing priorities and make quick decisions Strong customer service, prioritization, and communication skills Detail oriented and ability to follow issues through resolution Why work for KDI? KDI offers leading edge benefits to all of our team members that include but are not limited to; Unlimited PTO and Sick days PPO and HMO options for Medical Benefits Dental and Vision Benefits 401k Match Work from home flexibility Cell phone reimbursement options The expected, full-time, annual base pay scale for this position is $75K-90k. Actual base pay will vary based off of skills, experience, and location.

Job Type:

Full-time Pay:

$75,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person