Telecom Migration Coordinator 3.7 3.7 out of 5 stars Dallas, TX 75266 Telecom Migration Coordinator sought for W2 contract role

Industry:

Internet Service Provider•Business Class services

Location:

Remote in select US States•(Central Time Zone or Eastern Time Zone Ideal•TX preferred)

Duration:

3 months to start•potential to extend 3-6 months with option to convert

Pay:

$26 per hour W2

Conversion Salary:

c.$55k per year

Skills:

Telecom Customer Migrations (Business Class), Google GSuite, Microsoft Office (Excel/Word) Would suit someone with a Telecom migrations background at Carrier level.

Hours/Shift:

Regular Business Hours/Day Shift/Mon-Fri Systems Used:

Google (Docs and Sheets) Microsoft (Excel, Word)•advanced skills Netcracker for billing and will get trained up on that. Job Summary The Customer Migration Support Specialist takes lead on specific customer change requests that are part of a larger migration effort. As a Customer Migration Support Specialist, you will input and monitor incoming change requests, coordinate with, and support, other internal teams to meet common objectives, provide the proper follow up, and assess the impact of a given change to our customers. The key role of the Customer Migration Support Specialist is to drive the customer migrations through to completion, while adhering to deadlines and keeping a positive customer experience throughout the process. Duties and Responsibilities Identify and prioritize migration change requests Submit and review change requests for accuracy Provide follow up to completion of each individual customer's journey Inform applicable parties of the change request, time frame, and dates of initiation. Execute escalations to leadership as needed

Education:

High school diploma or equivalent

Experience:

Telecommunication and/or Customer Tech Support experience preferred Expert level MS Excel skills

Knowledge, Skills and Abilities:

Basic understanding of the telecommunication install and implementation process Flexible and adaptable; able to work in ambiguous situations Strong organizations skills with the ability to manage large workloads Must have strong verbal, written, and interpersonal communication skills Critical Thinking Skills Incident Management Care & Control skills Strong communication skills (Customer Tech Support background is a plus) Ability to analyze, interpret, and translate information located in method of procedures documentation Microsoft Office and Google skills

Job Type:

Contract Pay:

$22.00•$26.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Schedule:

Monday to Friday Application Question(s): Please provide an example of where you have provided pricing for B2B/Enterprise level client products or services within

Telecom or IT Experience:

Telecommunication:

1 year (Required)

Microsoft Excel:

1 year (Required)

Work Location:

Remote