Help Desk Support Specialist

IRES - HSV

Amentum - 3.8 Redstone Arsenal, AL Job Details Full-time $40,000 - $65,000 a year 10 hours ago Benefits Employee stock purchase plan Paid holidays Disability insurance Health insurance Tuition reimbursement Paid time off Parental leave 401(k) matching Flexible schedule Qualifications Desktop support Microsoft Access Software troubleshooting BMC Remedy Mid-level Microsoft Office High school diploma or GED Bachelor's degree DoD 8570 IAT Associate's degree CompTIA Security+ IAT Level II Under 1 year Help desk

Full Job Description Position Title:

Help Desk Support Specialist Location:

Redstone Arsenal, Huntsville, AL Relocation Assistance:

None available at this time

Remote/Telework:

NO - Not available for this position

Clearance Type:

DoD Secret Shift:

Day shift (Mon-Fri)

Travel Required:

Up to 10% of the time #cjpost

Description of Duties:

The Help Desk Support Specialist supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

The candidate will:

Collect and analyze data to provide technical resolutions. Provide remote troubleshooting support for break/fix issues. Provide escalation and status updates to MDA customers. Provide technical support for enterprise projects that affect Service Desk workflows. Resolve daily battle rhythm tasks. Track all work using the Remedy ticketing system. Utilize the mature knowledge database to assist customers. Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 4 years of general experience; Associate's degree and 2 years of general experience; Bachelor's degree and 0 years of general experience. Must have 2 years of experience in help desk ticketing software, incident troubleshooting and escalation, or using remoted desktop management tools and familiarity with ITILv3 or related service delivery frameworks Must have experience working in a customer-facing role Must have experience with Microsoft Office and Access Database Must have a current DoD 8570 IAT Level II Certification (example: CompTIA Security+ CE) Must have, or obtain, an active

DoD Secret Security Clearance Desired Requirements:

Have an ITILv3 Foundations certification Have experience with Remedy Have experience with desktop support, service desk/help desk or call center This position is expected to pay $40,000 - $65,000 annually; depending on experience, education, and any certifications that are directly related to the position. This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed. Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.