Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start

• Caring. Connecting. Growing together.
• Positions in this function include those responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team.

Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manages the referrals process, processes incoming and outgoing referrals, and prior authorizations. This function includes intake, notification and census roles. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4740 Exploration, Lakeland, Florida. We offer weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

• Primary Responsibilities:

• General Job Profile:

• + Moderate work experience within own function + Some work is completed without established procedures + Basic tasks are completed without review by others + Supervision/guidance is required for higher level tasks

• Job Scope and Guidelines:

• + Applies knowledge/skills to activities that often vary from day to day + Demonstrates a moderate level of knowledge and skills in own function + Requires little assistance with standard and non-standard requests + Solves routine problems on own + Works with supervisor to solve more complex problems + Prioritizes and organizes own work to meet agreed upon deadlines + Works with others as part of a team + Serve as primary point of contact for providers or members regarding medical/behavioral/clinical services or benefits + Extract and review fax requests for medical or clinical services + Receive calls requesting medical/behavioral/clinical services or benefits information (e.

g., from providers or members) + Receive electronic referral form requests for medical/behavioral/clinical services + Utilize phone system to respond to and transfer calls to appropriate individuals + Ask callers standard questions to understand requests, gather necessary information, and assess urgency + Access electronic member files using policy or id number + Determine member eligibility + Follow protocols to task requests appropriately + Check procedure codes against notification requirements and benefit coverage to determine next steps + Reference automated job aid tools via the computer to identify appropriate procedures when needed + Access claims information + Review and interpret call history documentation (e.g., case notes) + Navigate between computer screens and platforms to research information (e.g., medical, clinical, or benefits information) + Take calls and questions from members and/or providers regarding case status + Determine whether authorizations are required for requested medical services + Reference automated job aid tools via computer to research relevant rules, regulations, or procedures + Learn computer system and process changes and updates and incorporate into daily work + Contact internal resources if necessary to clarify information + Identify appropriate resource (e.g., doctor, resource, contracted provider) to respond to medical requests + Provide/explain benefit information to members/providers + Provide/explain authorization information to members/providers + Communicate with clinical team to ensure provider receives a response when necessary + Document call history information into relevant computer system + Enter medical request data into relevant computer system + Follow standard procedures to complete requests + Request medical review via relevant computer system as needed + Review and advise member/provider of status of a request (e.g., notification, authorization) + Schedule appointments for members based on request + Provide information regarding appointments and medical services to facilities staff to assist members You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Required Qualifications:

• + High School Diploma or

GED + 18

years of age or older + 2+ years of customer service experience + Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook + Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at

LAKELAND -- 4740 EXPLORATION

• Preferred Qualifications:

• + Experience working within the health care Industry and with health care insurance + Experience working in a hospital, physician's office or medical clinic setting + Experience working in a call center + Clerical or administrative support background + Knowledge of ICD-10 and CPT codes If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ _OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ \#RPO