LOAN SUPPORT SPECIALIST - HEADQUARTERS

• Voted Best Places to Work 2024
• STAR Financial Bank - 3.

3

Fort Wayne, IN Job Details Full-time Estimated:

$36.2K - $47.2K a year 8 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Mid-level Microsoft Office High school diploma or GED Business Administration 1 year Communication skills Full Job Description If you are searching for an employer that provides you with unlimited career growth and development opportunities, look no further! Voted as one of the best places to work in the state of Indiana for 2024 , STAR Financial Bank strives to be the employer of choice and truly defines OneTeam. STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What's Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent. STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities. The Loan Support Specialist position is included in a workplace model that allows for a combination of in-office and remote work. As a Loan Support Specialist, essential responsibilities include: Analyze customer disputes and respond within timelines established by processes and regulations. Process accurately the daily functions of all loan file records from maintenance, payment, or payoff duties. Verification of reports from the servicing system to ensure accuracy. Research and make adjustments as warranted to confirm integrity of data. Perform any and all research necessary to effectively resolve outstanding issues and process needed corrections. Process transactions as requested by Asset Management Department; charge offs, non-accruals, risk ratings, other assets. Reconcile bank controlled accounts and associated general ledgers. Receives incoming calls and works to resolve inquiries or problems or escalate to the appropriate associate. Skills Needed Strong organizational and attention to detail skills. Excellent oral and written communication skills. Ability to resolve problems and issues for customers. Basic Microsoft Office skills, including, but not limited to Microsoft Outlook/Word/Excel. In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage

• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 10 1/2 holidays.
• Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.

Experience Required 1 year(s): Previous experience in a customer service role Preferred 1 year(s): Previous experience in mortgage and/or consumer loan servicing. Education Required High School Diploma or equivalent or better in Other or related field Preferred Associates or better in Business Administration or related field