On-Site DefenseReady/Dynamics 365/Power Platform SME Permuta Technologies, Inc. Falls Church, VA 22042 • Hybrid work On-Site DefenseReady/Dynamics 365/

Power Platform SME Job Summary:

The On-Site DefenseReady Subject Matter Expert (SME) will provide on-site SME support with extensive knowledge and background of Microsoft Dynamics CRM/Power Platform environments. The SME will be expected to earn the status of a trusted advisor for his/her customers and assist the organization with a Baseline Assessment, as well as creating a Functional & Technical Roadmap. Responsibilities include working remotely to ensure infrastructure supports customer needs, assisting with data migrations into DefenseReady (built on the Power Platform), and aid in performing a gap analyses, and will recommend solutions that account for the operational tempo and security constraints of the organization. On-site presence in the National Capital Region will be required to ensure close coordination with stakeholders and address critical system issues that cannot be resolved remotely.

Duties and Responsibilities:

Provide ongoing support for the DefenseReady/CRM platform with hands on configuration and maintain documentation, both remotely and on-site. Working knowledge of business processes, system development, and process improvements. Work closely with knowledge management and business groups in order to understand and quantify CRM related business requirements. Document, track, prioritize, and communicate change requests/new system requirements. Create advanced finds, dashboards, SQL reports and workflows. Communicate with customers regarding implementations, system upgrades, features, and downtime interruptions, ensuring transparency from a hybrid work setup. Submit service tickets on behalf of customer when resolution cannot be determined onsite or via remote assistance. Evaluate current system usage remotely, with on-site visits as needed. Review and assist with submitted cases. Identify gaps in system functionality against requirements. Identify local solutions that have been created outside systems of record. Diagnose adoption issues with associated solution that need to be overcome for future alternatives. Fit/Gap Analysis to identify unsatisfied current and future functional needs.

Education/Experience:

DoD 8570.01-M certification to meet IAT Level II within 4 weeks (if not already certified). TIL v3 Foundations Certified, if not will have to be certified within 90 days. Proficiency in Microsoft Dynamics CRM/365 and Power BI, with experience supporting hybrid environments. Excellent organizational skills and attention to detail. Communicate Clearly and concisely both oral and written.

Security Requirements:

U.S. Citizen with a Secret Clearance or higher.

Desired Knowledge:

Exposure to API and SaaS based technologies. Previous experience in an agile environment. Experience in data integration and/or data warehousing. Strong analytical and problem-solving skills. Experience with SQL. Knowledge of Defense Ready.

Job Types:

Full-time, Contract Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Application Question(s): Are you a U.S. Citizen? Are you willing to drive into work every day? Do you have a US Security Clearance? Do you have Dynamics 365/CRM/Power Platform knowledge (front-end)?

Experience:

Microsoft Dynamics CRM software: 1 year (Required)

Work Location:

Hybrid remote in Falls Church, VA 22042