Responsible for designing, developing, maintaining / improving enterprise service management solutions in ServiceNow.

Specific duties include:

(1) configuring and improving core and custom software applications and develop systems integrations and process automation for the ServiceNow platform; (2) providing general technical support as a subject matter expert (SME) for the ServiceNow platform and associated applications, building catalog items for ServiceNow platform, resolving support issues within ServiceNow as needed, and providing assistance to the ServiceNow Administrator Lead to coordinate application and platform upgrades; (3) building an understanding of Service Management service level agreements/key performance indicators, and working to ensure they are minimally affected by software changes in the ServiceNow platform; (4) providing software configuration, workflow administration, report setup, data imports, and integration; (5) developing and deploying ITSM (Information Technology System Management) methodologies / procedures to guide adoption processes, and ensuring methodologies/processes are standardized and utilized for all forms of ITSM; (6) interpreting business requirements for system enhancements, software enhancements and projects, testing, analyzing, and translating requirements into detailed design systems including process and data flows, screen, and report specifications; (7) guiding Service Management best practices and documentation for software changes, communicating process changes enhancements and modifications; and (8) utilizing the following tools and technologies: ServiceNow, Javascript, Angular, REST APIs, CSS, and HTML. Position allows work from home anywhere in the United States. Headquarters located at 500 Stinson Blvd NE., Minneapolis, MN 55413.