Job Title:

IT Support Specialist (Help Desk & Cybersecurity Compliance)

Location:

Remote with ability to be On-site (Mt. Laurel, NJ and Mt. Arlington, NJ) as needed

Job Type:

Full-TimeAbout the

Role:

We are a small, fast-paced government contractor looking for an experienced IT Support Specialist with Security Management and DoD experience to join our team! In this role, you'll handle Help Desk support, lead cybersecurity compliance (including CMMC requirements), and help maintain strong cyber hygiene across our two facilities. This is a great opportunity for a mid-level IT professional who enjoys variety, responsibility, and the ability to make a real impact.

Key Responsibilities:

• Provide technical support for hardware, software, and networking issues.
• Maintain systems security and assist with patching, updates, and backups.
• Support CMMC compliance activities and cybersecurity initiatives.
• Help prepare documentation for audits and assessments.
• Promote cyber hygiene and best practices among employees.
• Manage IT asset inventory and ensure security of equipment.
• Install, configure, and maintain Windows servers and related infrastructure (e.g., Active Directory, DNS, DHCP, Group Policy).
• Monitor system performance and troubleshoot issues to ensure high levels of availability and security.
• Manage user accounts, permissions, and access rights in accordance with best practices.
• Maintain system backups and disaster recovery operations.
• Implement and maintain security policies and compliance procedures.
• Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.
• Document configurations, processes, and procedures for ongoing operations and audits.

Qualifications:

• 3+ years of IT support, help desk, or systems administration experience
• Working knowledge of cybersecurity principles; CMMC or

NIST SP 800-171

experience a big plus

• Proficient with Windows OS, Active Directory, networking, and endpoint protection
• Strong troubleshooting skills and a customer-service mindset
• Must be eligible to obtain a U.

S. Government security clearance (active clearance a plus)

Preferred Certifications:

• CompTIA Security+, Network+, or A+
• Microsoft certifications or other IT/security credentials are a plus

What We Offer:

• Competitive pay and benefits
• Support for professional development and certifications
• A collaborative, mission-driven work environment
• Opportunity to grow with a small but thriving companyTotal Technology Inc.

is an Equal Employment Opportunity employer. We do not discriminate in hiring based on race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. We encourage all fully qualified applicants to apply.

As a federal contractor, we utilize pre-employment and random drug testing to comply with required government standards as a Drug Free Workplace Employer under the Department of Defense Drug Free Workplace Act of 1988 and Department of Defense Drug Free Workplace regulations. This includes federal guidelines prohibiting the use of tetrahydrocannabinol (THC) regardless of state laws. We participate in E-Verify.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

What benefits are offered to an employee of Total Technology, Inc.? Total Technology, Inc.

offers a comprehensive benefit package:

• Company paid Life Insurance, with an option for a voluntary plan additionally.
• Dental Coverage
• Employer paid Coverage
• Vision Coverage
• Employer paid Coverage
• Medical Coverage
• we have two benefit plans for you to choose from. The plans offered have the options of being a Employer Paid Coverage or Partial Paid Coverage by the Employer. Total Technology, Inc. utilizes the Alex Tool that is available for you to compare both plans, allowing you to see which plan will be best suited for your needs both medically and financially.
• Employee Flex Spending Account
• Annual paid time off; sick leave (accrued)

• Eleven Paid Holidays:

  New Years' Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving and Christmas Day
• Company events or engagements annually