IT Support Specialist 2.9 2.9 out of 5 stars 2432 West Peoria Avenue, Phoenix, AZ 85029 IT Support Specialist Arizona Livescan is seeking a full-time IT Support Specialist located in the Metro Phoenix area. Candidates should possess technical and mechanical skills to support hardware installations, network troubleshooting/install, maintenance, and repairs. Candidates should also demonstrate exemplary communication and customer service skills. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently and collaboratively.

Key Responsibilities:

Responsible for the setup and configuration of various computer peripherals Configure and maintain user profiles within a Windows workgroup environment Perform routine maintenance, troubleshooting, and repair of laser printers Apply critical updates and patches on schedule, troubleshooting issues to minimize downtime. Manage and resolve incoming IT support tickets while managing priority levels Perform scheduled preventative maintenance of fingerprinting stations located statewide Effectively prioritize, route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager. Provide training and support to staff on new systems and technologies Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc. Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment. Demonstrate good judgment in time management, route planning, efficiency and expense control. Interface effectively with various teammates throughout the company to resolve customer problems and situations. Assist with various tasks and responsibilities as assigned, providing flexibility and support across multiple areas.

Qualifications:

Minimum two years proven IT experience in a similar role. Strong understanding and demonstrated business-level support for Microsoft-related technologies (Windows 11, Office Suite, O365, Outlook, Teams, Sharepoint, etc.) Strong understanding of computer systems (hardware/software), networks, and security principles. Certifications in CompTIA A+, Microsoft 365, or similar. High school or GED required. Associate's degree in computer science, or related field, or the equivalent combination of education, training, experience, and certifications.

Skills:

Effective communication; Strong analytical and problem-solving skills Technical proficiency in IT systems and infrastructure Time management and ability to prioritize tasks Work conditions,

Physical and Other Requirements:

Office desk-based work with extensive use of a computer. Requires travel within the state in a company vehicle. Requires lifting of equipment, not exceeding 50 pounds. Capable of reaching and working above head Capable of kneeling, bending, laying under cabinets/tables Must have a valid Arizona driver's license and an excellent driving record Must be able to pass a criminal history background check

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Compensation Package:

Holiday pay Hourly pay

Schedule:

Monday to

Friday Work Location:

In person