Service Desk Technician Nexus Tech - 3.0 Jupiter, FL Job Details Full-time $50,000 - $58,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Referral program Retirement plan Qualifications Jira Teamwork Management Software troubleshooting GPO Remedy LAN Mid-level Windows High school diploma or GED Computer management Computer networking Mac OS Computer skills 2 years Communication skills Active Directory Full Job Description Job Overview We are seeking a dedicated and knowledgeable Technical Support Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional technical support to our clients and internal teams. You will troubleshoot hardware and software issues, assist with operating systems, and ensure optimal performance of computer systems and mobile devices. The ideal candidate will possess strong problem-solving skills and a passion for technology. Responsibilities Provide technical assistance and support for incoming queries related to computer systems, software, and hardware. Troubleshoot and resolve issues related to Windows operating systems, Mac OS, and mobile devices. Manage local area network (LAN) configurations and ensure connectivity. Utilize tools such as Jira and Remedy for tracking issues and managing support tickets. Assist in the management of Group Policy Objects (GPO) to enforce security settings across the network. Conduct software troubleshooting to resolve application-related problems. Maintain documentation of technical processes, solutions, and user guides for future reference. Collaborate with other IT team members to improve overall service delivery. Qualifications Proficiency in Windows operating systems is required; experience with Mac OS is a plus. Familiarity with LAN configurations and computer management practices. Strong troubleshooting skills in software applications and hardware components. Experience using ticketing systems like Remedy or Jira for issue tracking. Ability to work independently as well as part of a team in a fast-paced environment. Excellent communication skills, both verbal and written, to effectively assist users at all levels of technical expertise. A strong desire to learn new technologies and improve technical skills continuously. Join us in providing top-notch technical support while enhancing your career in a supportive environment!

Job Type:

Full-time Pay:

$50,000.00 - $58,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Schedule:

8 hour shift Monday to Friday On call Ability to

Commute:

Jupiter, FL 33477 (Required) Ability to

Relocate:

Jupiter, FL 33477: Relocate before starting work (Required)

Work Location:

In person