State of Nevada Announces An Open Competitive Recruitment for:

IT TECHNICIAN 3 APPROXIMATE ANNUAL SALARY

- $52,200.00 to $76,608.72

PAY GRADE:

 30 For more information on benefit and retirement programs, please see the sections below. In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

JOB INFORMATION

Work Type:

Permanent, full time vacancies as they may occur in this geographical location.

Department:

Education Division:

Dept. of

Education Location:

Las Vegas, Boulder City, Indian Springs, Jean, Henderson Job Class Code:

07.940 RECRUITMENT

INFORMATION

Announcement Number:

49392 Open to all qualified persons. Posted 10/22/2024

Close Date:

10/29/2024

Recruiter:

CLARK MANDICHAK

Phone:

(775)684-0154

Email:

[email protected] Applications accepted for another 2 Days 9 Hrs 48 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights. The Nevada Department of Education, Office of Information Technology is seeking candidates for an IT Technician III position. The incumbent will assist users via the phone, email or chat to assist with Helpdesk Tickets. The IT Technician will manage and complete tickets entered into the Fresh Works Helpdesk System, by prioritizing and organizing tickets based on user needs; notate applied resolutions, complete and close out tickets. The incumbent will serve as remote desktop support operations for the Carson City and Las Vegas offices by providing desktop support; participate in the setup, configuration and maintenance of desktop computer applications, monitors, mobile devices, and peripheral accessories; perform basic simple connectivity troubleshooting and monitoring public teleconferencing meetings on a regular interval. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. •

THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE

•To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/

To Qualify:

In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. This position is subject to call-out or call-back. This position has a 25% travel requirement. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience with working in a Helpdesk environment.