IT Help Desk Specialist/Service Support Analyst (Remote) Excelraise, LLC Raleigh, NC • Remote Job Detail Job Code 757347 Tax Term W2 Hourly1099 Career Level Entry Level Experience 2 Years US Work Status US CitizenGreen Card Holder Job Duration 3 Months Qualifications Bachelor's Degree Job Description Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA. Excelraise, LLC values your referrals! Refer qualified candidates for our open Job Postings and earn a generous

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Excelraise Referral Program Excelraise, LLC is seeking an IT Help Desk Specialist/Service Support Analyst (100% Remote) for our client in North Carolina. •This is a remote position working first shift, Monday - Friday from 7:30AM - 4:30AM. •Candidates are required to have high speed internet and are expect to be available during the hours listed above. The North Carolina Administrative Office of the Courts (NCAOC) is seeking a qualified IT Help Desk Specialist to provide first-level support to end users focusing on password resets. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population. An IT Help Desk Specialist operates in a Microsoft Windows microcomputing environment and works with other IT Help Desk Specialists and high-level specialists to ensure overall quality and customer satisfaction. Primary responsibilities include but are not limited to the following: Respond via telephone or electronically to inquiries and requests for password assistance. Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users. Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines. This position reports to the Judicial Support Center Supervisor.

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES

Knowledge of:

Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.

Skills in:

analyzing and diagnosing user problems; basic knowledge of computers to assist users with problems.

Ability to:

multitask; follow established procedures; communicate and work with all levels of judicial personnel in the field; and communicate effectively in oral and written formats.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Graduation from high school and one (1) year of customer service-related experience; or an equivalent combination of education and experience. Required skills Microsoft Windows 10 operating system Office 365 suite Ticketing system software