GSD Global Support Tech Generalist, Mission Support Team The Church of Jesus Christ of Latter-day Saints - 4.7

Riverton, UT Job Details Full-time Estimated:

$40K - $47.6K a year 6 hours ago Benefits Work from home Qualifications Computer science Writing skills Information Systems Mid-level Technical support High school diploma or GED Organizational skills Computer skills Associate's degree Under 1 year Mobile devices Full Job Description We help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way.

Missionary work:

an assignment without borders. As a Global Tech Support Generalist, you have the opportunity to work with full-time missionaries around the globe to accomplish the work together. You will have a vital role in helping missionaries with their digital devices so that they can maximize the use of their tools to teach the Gospel and help souls to come unto Christ. We invite you to come to the Global Services Department and be a part of this great work! The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. Alternate Work Arrangement. Currently the "AWA" is 4 days remote and 1 in office once the application process has been completed and based on approval. You may need to work more than 1 day in the office due to business needs. The Employer may, in its sole discretion, rescind, amend, revoke or modify the terms of the agreement and the work from home arrangement at any time, with or without notice, and with or without cause. Shift/working hours will be with the following days/times: Monday through Friday, 7:00 am - 6:00 pm Learn more about the

GSD HERE

! Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures Provides technical support of hardware, systems, sub-systems and/or applications Assists with navigating around application menus, may be required to remote into customer's computer Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network Develops and sustains a productive customer relationship, making the customer and their needs a primary focus Offers alternative solutions where appropriate Records all customer contact information in CRM system Escalates more complex problems to the Global Tech Support Specialist when appropriate Performs work under general supervision High School Diploma or equivalent required 0 to 2 years previous computer technical support 1-2 years Technical Support experience preferred with troubleshooting Mobile Devices. Understanding of Proselyting Mission Terminology, Organization, and Culture Performs work under limited supervision. Ability to communicate clearly and professionally, both verbally and in writing. Outstanding customer skills, with the ability to empathize and professionally troubleshoot Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.