IT Desktop Support Technician Nassco Inc New Berlin, WI Job Details Full-time $45,000 - $65,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Referral program Qualifications Software troubleshooting MCP Customer service Technical support High school diploma or GED Bachelor's degree Associate's degree 2 years Communication skills CompTIA A+ Entry level Information Technology Full Job Description Join Our Team as a Technical Support Technician! Be the go-to expert, tackling technical challenges head-on and keeping things running smoothly across our team. From troubleshooting hardware issues and resolving software glitches to ensuring seamless network access, you'll play a key role in providing top-notch support and optimizing our IT operations. This is a hands-on, dynamic position with plenty of opportunities to take on exciting projects and stay engaged with a wide variety of tasks. With 5 locations and over 170 associates relying on your expertise, you'll be the trusted IT resource everyone turns to. If you're ready to make an impact and be the go-to person for all things IT, this is the role for you!

Key Responsibilities:

Provide expert technical support, addressing day-to-day issues for end-users. Efficiently manage and resolve user requests, incidents, and technical inquiries. Assist with system updates and network maintenance to keep everything running smoothly. Diagnose and troubleshoot technical problems, escalating issues when needed to ensure timely resolution. Maintain clear and accurate records, contributing to ongoing improvement efforts.

Qualifications:

Required:

High School Diploma/GED, excellent customer service skills, hands-on technical support experience, solid communication abilities, and a knack for problem-solving.

Preferred:

Associate's or Bachelor's degree in IT, certifications like MCP or CompTIA A+, and familiarity with ITSM systems.

Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Ability to

Commute:

New Berlin, WI 53151 (Required) Ability to

Relocate:

New Berlin, WI 53151: Relocate before starting work (Required)

Work Location:

In person