Help Desk Support Specialist Judicial Branch United Stes Court of Federal Claims Summary Help Desk Support Specialists this level of function provide help desk support for end users and provide technical support in installing and configuring computer hardware and software programs. Specialists this level perform routine troubleshooting. This is a professional and highly visible position th will provide support to approximely 175 end users in two locions within the DC metro area. Overview Accepting applicions Open & closing des 01/24/2025 to 02/28/2025 Salary $50,641

• $82,305 per year Pay scale & grade CL 24 Locion 1 vacancy in the following locion: Washington, DC Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent
• High Sensitivity, At-Will Work schedule Full-time
• 40 + per week Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Financial disclosure Bargaining unit stus Announcement number

OSM-2025-02-IT

Control number 829326200 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency U.S. Citizens (or persons eligible to work in the United Stes) may apply to this posting. A Public Trust Background Investigion is required for this position. Duties Respond to help desk calls and e-mails, log computer problems, and assist with routine problems; problems th are not quickly resolved are escaled to the next level. Assist with web access. Provide informion and assistance to users on applicions such as word processing and da entry. Assist with creing user accounts and providing end user training. Cree and run reports. Install or assist in the installion of upgrades or new or revised off-the shelf/desktop releases. Set up, configure, install, and document hardware and software. Provide support for mobile computing devices and remote access. Confirm th back-ups are run. Perform inventory control duties. Perform basic system support for telephone systems. Provide cabling support. Other duties as assigned. Requirements Conditions of Employment The successful candide must be a self-starter as well as detail oriented. The candide must be highly organized and tactful, possess good judgment, poise and initiive, and maintain a professional appearance and demeanor all times. Must have strong prioritizing and problem-solving skills. Must have solid communicion skills (written & oral) to communice effectively with persons within the court of various levels of technology expertise front line staff to chambers, as well as with persons outside the court. A demonstred ability to work harmoniously with others in a team environment and to exhibit a professional manner is a must. Qualificions To qualify the CL-24 level: One year of specialized experience equivalent to work the CL-23 level. High school graduion or equivalent and two years of general experience. Specialized experience is progressively responsible experience in or closely reled to the work of the position th has provided the knowledge, skills, and abilities to perform the duties of the position successfully.

Preferred Qualificions:

The court requires the candide to have a bachelor's degree in computer science or a reled field. Five (5) years of specialized experience which demonstres working knowledge, skills, and abilities to successfully perform the duties of the Help Desk Support Specialist may be substituted for the degree requirement. Applicants with court experience are strongly encouraged. Educion The court requires a bachelor's degree or five years of specialize experience. Additional informion Benefits 11 holidays

• 13-26 days annual leave (increases with service)
• 13 days sick leave
• Federal Employees Retirement System
• Thrift Savings Plan
• Commuter Benefit Program/Metro Transit Subsidy Program
• Flexible Spending Accounts
• Insurance available for health, dental, vision, life, and long-term care.

Benefits How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above. The court will also conduct an evaluion of each applicant's qualificions and merials after receipt of a complete applicion package. IT experience in federal courts, law firms, or other legal environments is highly desirable, as is training in or a working knowledge of the following areas: Office 365, Point, OneDrive, Kace Systems Deployment, and other areas relevant to the position. Candides with certificions from Microsoft and VMware are strongly preferred. Benefits Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have

• whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Applicions must be submitted electronically.

The applicion shall consist of:

Cover Letter (include the Announcement Number and the position title and address your qualificions reling to the duties and responsibilities of this position); Résumé ; Form AO78 Federal Judiciary Applicion Form which can be found : ; Three (3) business/professional references with name, affiliion, and contact informion; Salary History for prior three (3) years; If a current Federal Civilian Employee, your lest Personnel Evaluion and your lest SF-50 ; and, If a current or recently discharged or retired military member, your lest Officer Evaluion Report (OER), Enlisted Evaluion Report (EER) or equivalent, and a copy of your DD Form 214 . If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply The best qualified applicants invited for in-person interviews in Washington, D.C. Due to the large number of applicions anticiped, only those applicants invited for interviews contacted by the court. Applicants selected for interviews must travel their own expense. Interview and relocion expenses will not be reimbursed. complete applicion in one submission (tachments in PDF only) to: [email protected] . Zip files and faxes will not be accepted. Please include the Title and Job Announcement Number in the subject line. Agency contact informion Human Resources Address United Stes Court of Federal Claims 717 Madison Place NW Washington, DC 20439 US Next steps The court will conduct an evaluion of each applicant's qualificions and merials after receipt of a complete applicion package. Applicants selected for an interview contacted. Interviews may commence immediely. The court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, and/or to commence interviews immediely, any of which actions may occur without prior written or other notice. This is an "Excepted Appointment" and an "At-Will" position. Federal Government Civil Service classificions or regulions do not apply. All appointments are subject to a full background check including an FBI Fingerprint Background Check, as well as periodic reinvestigion. If offered employment, such employment provisional pending the sisfactory completion of a mandory Fingerprint and Background Investigion. The provisional nure of your employment, however, will not affect your start de, salary, or other benefits. No phone calls please. Only those candides selected for an interview contacted. The United Stes Court of Federal Claims is an Equal Opportunity Employer. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents Applicions must be submitted electronically.

The applicion shall consist of:

Cover Letter (include the Announcement Number and the position title and address your qualificions reling to the duties and responsibilities of this position); Résumé ; Form AO78 Federal Judiciary Applicion Form which can be found : ; Three (3) business/professional references with name, affiliion, and contact informion; Salary History for prior three (3) years; If a current Federal Civilian Employee, your lest Personnel Evaluion and your lest SF-50 ; and, If a current or recently discharged or retired military member, your lest Officer Evaluion Report (OER), Enlisted Evaluion Report (EER) or equivalent, and a copy of your DD Form 214 . If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply The best qualified applicants invited for in-person interviews in Washington, D.C. Due to the large number of applicions anticiped, only those applicants invited for interviews contacted by the court. Applicants selected for interviews must travel their own expense. Interview and relocion expenses will not be reimbursed. complete applicion in one submission (tachments in PDF only) to: [email protected] . Zip files and faxes will not be accepted. Please include the Title and Job Announcement Number in the subject line. Agency contact informion Human Resources Address United Stes Court of Federal Claims 717 Madison Place NW Washington, DC 20439 US Next steps The court will conduct an evaluion of each applicant's qualificions and merials after receipt of a complete applicion package. Applicants selected for an interview contacted. Interviews may commence immediely. The court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, and/or to commence interviews immediely, any of which actions may occur without prior written or other notice. This is an "Excepted Appointment" and an "At-Will" position. Federal Government Civil Service classificions or regulions do not apply. All appointments are subject to a full background check including an FBI Fingerprint Background Check, as well as periodic reinvestigion. If offered employment, such employment provisional pending the sisfactory completion of a mandory Fingerprint and Background Investigion. The provisional nure of your employment, however, will not affect your start de, salary, or other benefits. No phone calls please. Only those candides selected for an interview contacted. The United Stes Court of Federal Claims is an Equal Opportunity Employer. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 01/24/2025 to 02/28/2025 Salary $50,641

• $82,305 per year Pay scale & grade CL 24 Locion 1 vacancy in the following locion: Washington, DC Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent
• High Sensitivity, At-Will Work schedule Full-time
• 40 + per week Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Financial disclosure Bargaining unit stus Announcement number

OSM-2025-02-IT

Control number 829326200 ., .