System Support Manager Epic

HR, LLC 42051

10th St W, Lancaster, CA 93534 JOB

DESCRIPTION AND RESPONSIBILITIES

Job Title:

Warehouse Systems Support Technician Reports to:

Warehouse Systems Support Supervisor FLSA Status:

Non Exempt Job Purpose:

We are in a warehouse environment working 24/7/365 (Days, nights, weekends). We have multitemperature buildings ranging from -20 to ambient temperatures. We have some equipment that is over 30' in the air. Our mission is to assist in all technical related issues within the warehouse, keeping operations running at all times.

Essential Duties and Responsibilities:

Resolve and log emails sent to IT support. Respond and resolve IT related issues over the phone. Setup, maintain, troubleshoot company mobile phones Desktop and laptop

PCs:

o Installation of operating system and user applications o Routine maintenance o Data recovery o Troubleshoot hardware and software issues o Implement anti-virus software and use for virus and spyware removal as needed Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact. Provide support to Autonomous Guided Vehicles (AGV). Resolve any Microsoft imbedded OS configuration issues Resolve any mobile and wireless devices. Setup, configure, and troubleshoot network devices and infrastructure Process approved "I.T Request" forms which could include: o Creating new user accounts for warehouse software o Creating new domain/AD accounts o Create and link shared folders o Relocating users and hardware within the facility o Changing users access within warehouse software Maintain a clean, neat, organized work area at all times. Updating equipment inventory and maintain assets. Other duties as assigned.

Minimal Requirements:

High school diploma or equivalent and relevant certifications Professional IT experience needed. Ability to work varied schedule including weekend and early morning shifts Ability to pay attention to detail, meet deadlines, and work within a team environment or independently. Be able to communicate and be able to interact with all levels of personnel. Must have excellent written and verbal communication skills Knowledge of Microsoft Applications Knowledge of warehouse operations is a plus Analytical and technical skills is a must

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to work in a distribution center environment with a variation of temperatures. Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lifting up to 50lbs Disclaimer This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Employee may be asked to perform other duties as required. #PALM-1

Job Types:

Full-time, Contract Pay:

$68,000.00 - $74,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Evening shift Night shift Weekends as needed

Experience:

Help desk: 4 years (Required) system management: 4 years (Preferred) Ability to

Commute:

Lancaster, CA 93534 (Required) Willingness to travel: 50% (Required)

Work Location:

In person