Operations Support Associate 2.8 2.8 out of 5 stars Tewksbury, MA Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES AND TASKS

Able to perform non-routine tasks related customer issues and resolution Ability to document tasks into process flows Responsible for helping develop training material for customer processes and order entry Strong collaboration with internal and external customers Exception reporting for customer orders when purchase orders are flagged for non-compliance Resolves issues from 3rd party processer of customers' orders of limited complexity Assists branch in maintaining appropriate inventory, generates purchase orders Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order. Reviews autorenewals of contracts and supports contract additions identified by branch staff Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system May assist standard non-complex customer master data workflows

POSITION REQUIREMENTS 1. FORMAL EDUCATION

Required:

High school diploma or equivalent plus 2 years of applicable work experience OR Bachelors degree with demonstrated capability in comparable work 2.

KNOWLEDGE & EXPERIENCE

Required:

Intra-departmental communication for purpose of alignment/ information sharing Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks Able to collaborate with other disciplines Ability to understand concepts in execution and strong organization skills; Understanding of general business concepts Strong communication skills Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint) SAP fluency in relevant area of expertise (e.g.

SD, CS, CM

module) Basic understanding of typical IT business tools Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM)

Compensation:

We offer a competitive hourly rate of $23 - $32, commensurate with experience and qualifications.

Salary range:

$53,200.00 - $85,100.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation