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Remote Support I
at Pacs Agency
Posted: 5-2-2025
Remote
Information Technology and Computer Science
$60,920/year
Apply to this job
You’ll be taken to a third party website to find the job application. You got this!
About this Career
Computer User Support Specialists
Skills
Customer Service, Effective Communication, Issue Tracking, Continuous Improvement Process, Computer Hardware, Peripheral Devices, Analytical Thinking, Virtual Private Networks (VPN), Communication, Business Correspondence, Data Analysis, Common Desktop Environments, CompTIA A+, Standard Operating Procedure, General Mathematics, Mac OS, Technical Support, Confidentiality, Productivity Software, Google Workspace, Technical Assistance, Operations, Empathy, Logical Reasoning, Troubleshooting (Problem Solving), Microsoft Office, Problem Solving, Mathematics, Network Troubleshooting, Operating Systems, Help Desk Support, Data Security
Job Description
I PACS - 3.4
Farmington, UT Job Details Full-time Estimated:
$36.2K - $52.1K a year 20 hours ago Qualifications Operating systems Software troubleshooting Customer service Basic math Windows Technical support Microsoft Office High school diploma or GED Computer hardware Mac OS IT Communication skills CompTIA A+ Entry level Mobile devices VPN Full Job Description General Purpose We are looking for a dedicated and customer-focused Remote Support Tier 1 professional to join our IT support team. As a Remote Support Tier 1 Specialist, you will be the initial point of contact for our internal employees, delivering timely and efficient technical assistance. Your main responsibility will be to troubleshoot and solve IT-related issues, respond to inquiries, and ensure that end-users can work smoothly with their technology tools. Essential Duties Provide first-level technical support to end-users via phone, email, or chat, ensuring prompt and courteous assistance. Log and track all support requests in a helpdesk ticketing system, maintaining accurate and up-to-date records of issues and resolutions. Install, and update software applications, and hardware peripherals. Troubleshoot network connectivity issues, assisting with VPN access, Wi-Fi problems, and basic network-related inquiries. Educate end-users on best practices and self-help procedures, helping them resolve common IT problems independently. Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring timely and accurate handoff. Assist in maintaining and updating IT documentation, knowledge base articles, and standard operating procedures. Collaborate with other IT support staff to identify recurring issues and propose solutions for continuous improvement. Participate in on-call rotation and provide after-hours support when necessary. Qualifications High school diploma or equivalent; a relevant IT certification or degree is a plus. Proven experience in a customer-facing technical support role or relevant internship experience. Strong understanding of common desktop operating systems (Windows, macOS) and office productivity software (Microsoft Office, Google Workspace). Basic knowledge of computer hardware components, printers, and mobile devices. Excellent communication and customer service skills, with a patient and empathetic approach to problem-solving. Ability to work independently and collaboratively in a fast-paced environment. A strong commitment to maintaining confidentiality and data security. Capable of effective communication in both written and spoken form. Can understand and participate in conversations on familiar topics, as well as comprehend standard business correspondence and documentation. Familiarity with basic mathematical concepts and operations. Able to perform simple calculations and understand elementary mathematical principles. May require support or training to apply mathematical skills in the context of the job. Skilled in logical reasoning and analytical thinking. Capable of evaluating information, identifying relationships, and drawing logical conclusions. Able to solve moderately complex problems independently and effectively communicate reasoning processes Additional Job Description Additional Job Description Certificates - CompTIA A+ PreferredOther Job Posting Details
Salary
Minimum
Maximum
$36,830/yr
$99,250/yr