Desktop Support Technician Global IT Resources Los Angeles, CA Job Details Full-time $30 - $34 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Qualifications Desktop support SCCM Customer service Call center Maintenance Windows High school diploma or GED Cerner Mac OS IT Customer support Kronos Associate's degree Communication skills Active Directory Entry level Under 1 year

Full Job Description Summary:

The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required. The Desktop Support Technician is responsible for the support of the user community at the hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.

Required Education:

Associate's degree in a related field preferred

Required Experience:

Must have 6 months to 2 years of experience in an IT setting. Experience with or exposure to the following: o Operating systems: Windows 7, 10, OS X o

Office Productivity Software:

Office 2010 and 2016 o Cerner o Footprints o Kronos Experience in Desktop support preferred. Must demonstrate excellent customer service and communication skills.

Job Accountabilities:

Provide technical and troubleshooting assistance to end users as required. Provide superior customer service, training and support to end users as required. Adhere to IT processes and practices. Identify and recommend ways to improve processes to IT Client Services team. Communicate and escalate customer service issues to management in order to resolve quickly and efficiently. Responds to questions from users or escalates their issues to an IT manager at IT. Assist in the installation, repair and maintenance of work stations at all hospitals and clinic locations. Prepares defective parts for shipment to manufacturer. Assist in maintaining records or parts inventory for spare equipment. Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing. Ability to perform on-call duties. Performs other duties as assigned.

Job Type:

Full-time Pay:

$30.00 - $34.00 per hour

Benefits:

401(k) Dental insurance Health insurance

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

Software Installs & PC Maintenance:

1 year (Preferred) Call center environment providing customer/client support: 1 year (Preferred) Desktop support: 1 year (Preferred) Inbound tickets, calls emails, self-service tickets, etc.: 1 year (Preferred) Call center experience handlingdaily tickets, 30+ daily: 1 year (Preferred) Healthcare and/or Hospital industry: 1 year (Required)

Cerner, Footprints & Kronos:

1 year (Preferred)

Work Location:

In person