Technical Support Specialist  Location Richland County, SC Job Type FTE

• Full-Time Job Number 175867 Agency Attorney General's Office Opening Date 04/23/2025 Closing Date 5/5/2025 5:00 PM Eastern

Class Code:

AM65

Position Number:

61151229

Normal Work Schedule:

Monday

• Friday (8:30
• 5:00) Pay Band Band 6 Hiring Range
• Min. $50,000.00 Hiring Range
• Max.

$65,000.00 Opening Date 04/23/2025 EEO Statement Equal Opportunity Employer

Agency Specific Application Procedures:

All applicants must apply via careers.sc.gov. Failure to provide detailed and complete information will result in your application not being referred. Veteran Preference Statement South Carolina is making our Veterans a priority for employment in state agencies and institutions.

DESCRIPTION

BENEFITS QUESTIONS Job Responsibilities Under limited supervision and following agency policy and best practices, assist the Helpdesk by providing exceptional service in addressing the information technology needs of agency users, documenting all work, and keeping detailed information on equipment currently installed in offices to ensure all employees are up to date. Complete Helpdesk tickets in a timely manner according to service level agreements. Promptly respond to user requests in person, remotely, or by phone. Track the status of Helpdesk tickets and follow up to ensure user satisfaction. Install, configure, troubleshoot, and repair all computing equipment, printers, scanners, and projectors. Provide full computer software installation and configuration. Verify that all employee onboarding and offboarding procedures are followed per IT policies and procedures. Document common issues, update self-service knowledge base, and create how-to documentation. Assist in all areas of Information Technology as requested by the IT Manager. Act as a backup for other IT technical staff as needed. Test new hardware and software before agency and section deployment. Make recommendations based on user feedback. This position also includes an excellent benefits package: Public Service Loan Forgiveness eligibility. Paid parental leave. Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children. Fifteen days of annual (vacation) leave per year. Fifteen days of sick leave per year. Thirteen paid holidays. State Retirement Plan and Deferred Compensation Programs. Minimum and Additional Requirements A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.

Additional Requirements:

Position may require the employee to work evenings and weekends, and frequent stooping and/or bending. Preferred Qualifications Moderate knowledge of and skill in using various applications, operating systems, protocols, and equipment used in customer organizations. Moderate complex problem-solving skills. Moderate complex analytical skills. Ability to communicate effectively, both in writing and verbally, with customers, peers, and management. Additional Comments

DRUG SCREENING, CREDIT CHECKS, DELINQUENT TAX CHECKS, AND SLED BACKGROUND CHECKS ARE REQUIRED.

THIS

OFFICE IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.

Employer State of South Carolina Agency Attorney General's Office Address 1000 Assembly Street, Dennis Bldg. Columbia, South Carolina, 29201 Phone 803-734-3970 THE

LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE AGENCY. THIS DOCUMENT DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR ENTITLEMENTS. THE AGENCY RESERVES THE RIGHT TO REVISE THE CONTENT OF THIS DOCUMENT, IN WHOLE OR IN PART. NO PROMISES OR ASSURANCES, WHETHER WRITTEN OR ORAL, WHICH ARE CONTRARY TO OR INCONSISTENT WITH THE TERMS OF THIS PARAGRAPH CREATE ANY CONTRACT OF EMPLOYMENT.

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