IT Desktop Support Tech Army - 5.0 Tallahassee, FL Job Details Contract $25 - $30 an hour 1 day ago Qualifications 7 years 6 years Management Software troubleshooting Customer service 5 years Mid-level 3 years 8 years High school diploma or GED Quality assurance Issue tracking User support Scripting IT Webex 1 year 9 years 4 years 2 years Communication skills Time management Help desk

Full Job Description Job Responsibilities:

• Mentor Junior IT Staff and provide end-user training on new technologies
• Assist in File restores
• Work with IT Infrastructure for basic network status and port activation
• Escalate and collaborate with IT Team lead on critical incidents
• Diagnose and resolve high level technical issues related to hardware, software, and network infrastructure
• Assists in coordinating and escalation of audiovisual setups and video conferencing support o Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.) o Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Manage and remediate workstations with security vulnerabilities via Microsoft Endpoint Configuration Manager (MECM), and Qualys
• Participate in after-hours (evening & weekend) on-call rotation
• Manage or support IT projects, ensuring successful implementation, timely delivery, and alignment with business objectives
• Contribute to and finalize internal documentation, ensuring processes are clearly outlined for future reference by IT staff
• Travel to remote locations to provide support, as needed
• Perform other duties as assigned

Required Skills:

• High school diploma or equivalent; additional certifications or relevant education is a plus.
• IT Enterprise experience is preferred
• Minimum two years' experience in customer service and quality assurance.
• Previous experience using a ticketing system that manages support requests and monitoring trends.
• Experience with scripting and automation.
• Ability to manage multiple priorities and work independently or as part of a team
• Capacity to perform in high-pressure situations, with strong organizational and time-management skills
• Excellent problem-solving and communication skills.
• Strong technical troubleshooting skills with hardware and software issues.
• Understanding help desk processes and service management principles

Job Type:

Contract Pay:

$25.00 - $30.00 per hour Expected hours: 40 per week

Schedule:

Evening shift Night shift On call Rotating weekends Ability to

Commute:

Tallahassee, FL 32306 (Required) Ability to

Relocate:

Tallahassee, FL 32306: Relocate before starting work (Required)

Work Location:

In person