IT Service Management Specialist 4.4 4.4 out of 5 stars Fairfax, VA Zachary Piper Solutions is currently seeking a Remote IT Service Management Specialist who will support a government contract in Fairfax, VA. Responsibilities for the

IT Service Management Specialist:

Maintain the health, performance, and reliability of the ServiceNow platform. Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. Manage user roles, permissions, and access control in alignment with security policies and organizational standards. Provide technical support and issue resolution, ensuring minimal disruption to IT services. Monitor system logs and performance, proactively identifying and addressing potential issues. Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules. Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing. Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards. Offer technical leadership in platform design, integration, and optimization efforts. Qualifications for the

IT Service Management Specialist:

3 to 5 years of relative Experience Strong knowledge of ITIL frameworks, and ITSM best practices. Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS. Ability to implement and maintain automated processes and workflows. Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel. Compensation for the

IT Service Management Specialist:

$130,000 - $140,000 •Depending on Experience. Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law #LI-SH2