Automotive Service Advisor/Auto Claims Support Nineteen Eleven Solutions Inc. Atlanta, GA 30328

Job Overview:

This position involves upselling customers to buy additional warranties on new car purchases. The position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources, and meets schedule expectations while informing management of any changes.

Job Responsibilities:

Handles claims-related calls per work schedule, performing within defined metrics Manages the car inspection when claims exceed a certain amount or are suspected of fraud Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor Master understanding of contracts and terms and conditions Notifies Supervisor of any claims where possible fraud is suspected Participates in all training as required to perform the duties of the role

Job Requirements:

High School Diploma or equivalent 3 years of experience within the Automotive Service Industry (Technician/Mechanic, Service Advisors, Parts Advisor) Must possess strong Automotive Technical and Mechanical knowledge Must be able to successfully pass a background check

Company Benefits:

Auxiliary Medical, Prescription, Dental, and Vision Insurance Registered Retirement Savings Plan Long-Term Disability Insurance Life Insurance Pet Insurance Paid Holidays and Paid Time Off Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Program Ongoing Training & Personal Development Job Type:

Full-time Pay:

$53,000.00 - $58,000.00 per year

Benefits:

Dental insurance Life insurance Paid time off Vision insurance

Shift:

Day shift

Work Days:

Monday to

Friday Experience:

Automotive Service Advisor:

2 years (Required) Automotive diagnostics: 2 years (Required) Auto claims: 2 years (Required)

Work Location:

In person