TEKsystems IT Specialist - Secret Clearance in Kansas City , Missouri Potential candidates must have an Active Secret Clearance and a Security+ certification to be considered Working 100% onsite in Kansas City MO Description Work within a team of providing Tier 1 and Tier 2 staff in support of mission-critical systems working 24x7x365 over multiple shifts.

• Process/Respond to Service Requests and Incidents.

Manages and coordinates urgent and complicated support issues. Act as an escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free-flowing escalation and information within the organization. Determine the root cause of issues and communicate appropriately to internal and external customers.

• Incident recognition, research, isolation, resolution, and follow-up steps.
• Review software, hardware, and documentation rollouts to ensure staff has a full understanding of requirements/training prior to deployment.
• Provide data and reporting of KPIs and trends and others ad-hoc, weekly, monthly, and as needed. Will drive Ticket Deep Dives and develop strategies for improvement. Monitor and manage phone queues (participating in escalated calls as needed).
• Coordinate with the Incident Management Analyst (s) and Operations Manager on incidents and Continued Process Improvement of incidents regularly.

Qualifications:

• Must have 6 years experience with a high school degree or 2 years experience with a bachelor's . Looking for someone who can work tier I & II support 24/7 environment
• Experience with data center monitoring tools (HP preferred)
• Customer-focused manager driven to provide customer satisfaction
• Excellent organizational skills
• Innovative in looking for ways to improve Incident resolution and customer service Skills Network Support, Customer Relations, Sharepoint, Windows, Active directory, Troubleshooting, Help desk support, Office 365 Pay and Benefits The pay range for this position is $25.

00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kansas City,MO.

Application Deadline This position is anticipated to close on Apr 3, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.