Technical Support Specialist Symons Fire Protection, Inc.

San Diego, CA Job Details Full-time Estimated:

$53.3K - $68.4K a year 12 hours ago Qualifications Computer science Operating systems Customer service Process improvement Maintenance Information Systems Mid-level Technical support Microsoft Office High school diploma or GED Analysis skills Bachelor's degree Computer hardware Legal drafting CompTIA Network+ Computer networking IT 4 years Leadership Drafting Communication skills CompTIA A+ Time management Help desk

Full Job Description SUMMARY:

The Technical Support Specialist will oversee the Technical Support Representative and provide higher-level technical support in circumstances beyond the Technical Support Representative's expertise.

DUTIES AND RESPONSIBILITIES

Installs, modifies, tests, updates, and makes minor repairs to computer hardware and software systems. Resolves staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Helps design and implement networks. Consult with users to determine appropriate hardware and software needs and assist in placing orders. Maximizes computer systems capabilities by studying technical applications and making recommendations. Gathers data to identify and evaluate technical purchasing options. Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. Trains users on new software in person or through various tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Keeps current on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. Prepares reference material for users by drafting operation instructions. Experience with assisting remote workers Server installation and maintenance Experience building or modifying computers

• Reliable and predictable attendance is required for the function of this job
• Duties and responsibilities may be changed at any time
• Education, Experience, Knowledge A bachelors degree or above in computer science, information systems, or a related field or equivalent experience is preferred.

Certificates A+ CompTIA required Network + preferred but not required Prior experience working on a Helpdesk, in IT, or a similar technical function. At least four years of related experience is required.

QUALIFICATIONS

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong supervisory and leadership skills. Strong analytical and problem-solving skills. Superior understanding of computer hardware and software systems. Excellent time management skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite or related software. Ability to explain technical issues to technical and nontechnical employees and customers. The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Strong knowledge of networking principles and operating systems.

Physical Requirements Sitting:

Sitting at a desk most of the day.

Handling:

Seizes, helps, or works with hands.

Lifting:

Raises or lowers miscellaneous paperwork.

Reaching:

Extends hands and arms in any direction.

Vision:

Read computers and paperwork.

Stooping:

Bends body downward and forward by bending at knees or waist.

Standing:

Remains standing if required to perform various job functions.

Talking:

Communicating by phone and in person. Walking and moving about on foot.