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STATE TITLE

Information Technology Support Specialist IITelework may be available based on TxDMV operational needs.

SUBMISSION OF

APPLICATIONTo apply for this position, complete an on-line application through theApplicant CareerSection throughWorkInTexas. TxDMV does not accept paper applications.

Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.

Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.

GENERAL DESCRIPTIONOur mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

This position is a Help Desk Technician whoprovides moderately complex (Journey-level) computer systems support for the Texas Department of Motor Vehicles, Information Technology Services Division. Work involves providing first-line assistance for County and HQ operational problems with agency information technology systems and operating automated office equipment in a stand-alone, network and/or mainframe environment. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

Provides support for the agency's computing environment including desktop computers, laptops, tablets, printers, scanners, and other related hardware and software.

Troubleshoots and resolves technical issues/problems with desktop computing equipment and software in response to service tickets utilizing remote control access, face-to-face, and/or phone contact with employees.

Assesses need and implements performance upgrades to computing environments including installation of memory, hard drives, etc. to maximize operational longevity.

Collaborates with Service Desk, LAN/Server Administrators, Network Specialists, vendor support contacts, etc., to maintain computing operations. Ensures instances of desktop equipment failure, repair, installation, and removal are documented.

Ensures desktop computers interconnect seamlessly with diverse systems including associated authentication systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Provides Data Transfer and backup processing for desktops/laptops, external drives, peripherals, and mobile devices while following standard procedures for backup and reimaging.

May be asked to conduct research on desktop products in support of procurement and development efforts. Works with management to order and secure desktop computing hardware and/or software.

Provides input in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Monitors desktop performance and provides performance statistics and reports.

Position will require travel up to 5% of the time to remote facilities located within the state and will require the ability to drive. Travels by car (may include flying). May include overnight travel. Position may require non-standard/on-call business hours for trouble-shooting support to diagnose and address issues in the agency's desktop computing environment.

Required to attend work regularly and adhere to a proved work hours in accordance with department policies and procedures.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND

ABILITIESKnowledge of:

The practices, principles, and techniques of computer operations.

Information systems.

Computer software and hardware.

Information security policies and procedures.

Local and wide area networks.

The management of information systems.

Active Directory and user management support tools.

Working support ticketing systems and ITSM practicesDeployment and imaging application tools such as Ivanti and SCCMAnti-virus and encryption software such as McAfee, MS Defender, and Bitlocker.

Skill in:

The support of computers.

The use of applicable programs and systems.

Troubleshooting information systems.

Handling multiple tasks, prioritizing, and meeting deadlines.

Exercising sound judgment and effective decision making.

Ability to:

Operate information technology systems.

Troubleshoot and repair equipment.

Communicate effectively.

Demonstrate self-motivation, self-direction, and adaptability, as well as analytical and problem-solving skills.

Receive and respond positively to constructive feedback.

Work cooperatively with others in a professional office environment.

Provide excellent customer service.

PHYSICAL

DEMANDSPosition requires the following physical abilities:

Ability to lift and transfer weights up to fifty (50) pounds.

Ability to speak, hear, and exercise visual acuity.

Ability to connect system cabling and connections in tight locations.

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

Qualifications:

MINIMUM REQUIREMENTS

Education and ExperienceGraduation from a standard senior high school or equivalent plus four (4) years progressively responsible experience in computer systems support work.

PREFERRED REQUIREMENTS

EducationCompleted courses in computer science or related field.

ADDITIONAL

INFORMATIONTelecommuting may be necessary due to current building construction.

BENEFITSThe State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation.

Benefits include:

Retirement PlanPaid Group Health Life Insurance for employeesPaid HolidaysPaid Vacation LeavePaid Sick LeaveLongevity PayDentalVisionDependent Optional Life InsuranceVoluntary ADD InsuranceDependent Health Life InsuranceHealth Dependent care flexible spending accountsTuition Assistance Program

QUALIFIED EMPLOYER

In addition, the Texas Department of Motor Vehicles is considered a qualified e